Job Responsibilities:

- Attend US client training sessions and create/update Standard Operating Procedures (SOPs) based on training recordings.

- Train new and existing employees on newly transitioned processes.

- Update existing SOPs with new instructions and train resources on process changes.

- Provide floor support and troubleshoot process-related issues.

- Communicate with US clients on calls, whenever required.

- Ensure accurate documentation and effective knowledge transfer.

Required Skills:

- Minimum 3 years of experience in documentation and training.

- Experience in the BPO industry, preferably in US Collections or US Mortgage.

- Excellent written and verbal communication skills.

- Robust client relationship management skills.

- Excellent organizational and coordination abilities.

- Proficiency in MS Office and database applications.

- Willingness to work in US/night shifts.

Preference: Candidates residing within approximately 810 km of Magarpatta City, Pune.

📌 Senior Associate (Pune)
🏢 Honeybee Tech Solutions
📍 Pune