PRINCIPAL RESPONSIBILITIES

- Student Outreach: Reach out to prospective students who have submitted inquiries online,

using phone or email communication channels primarily.

- Information Dissemination: Provide detailed information about academic programs,

admission requirements, and scholarship opportunities to potential students.

- Admissions Guidance: Assist prospective students in understanding the admissions

process, including application submission, document requirements, and deadlines.

- Needs Assessment: Conduct needs assessments to identify the academic and career goals

of each student and guide them in selecting programs that align with their objectives.

- Virtual Advising: Conduct one-on-one advising sessions with students to address questions,

concerns, and provide guidance on academic and career planning.

- Sales Targets: Achieve monthly, quarterly, and annual deposit, and enrolment targets to

contribute to the institution's growth.

- Key Performance Indicators (KPIs): Monitor and achieve KPIs, including conversion rates,

application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates.

- Follow-up and Relationship Building: Maintain regular contact with prospective students to

build solid, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes.

- Record Keeping:



Maintain accurate and up-to-date records of student interactions and

inquiries within the institute's CRM system.

- Collaboration: Collaborate with the other teams as instructed by leaders to coordinate

information sessions, virtual open houses, and other events.

- Compliance: Ensure that all advising activities adhere to institutional policies, industry

regulations, and ethical standards.

DESIRED PROFILE

MINIMUM

QUALIFICATION

- Bachelor's degree in a related field is preferred.

- Any certification in consultative selling or sales

SKILLS

- Exceptional verbal and written communication skills.

- Strong interpersonal and relationship-building skills.

- Adept at using virtual communication tools, including email and

phone.

- Detail-oriented with excellent organizational skills.

- Ability to work independently and as part of a team.

RELEVANT

EXPERIENCE

- 2 plus years of relevant experience.

- Prior experience in student, admissions, or educational counselling is

an advantage.

Experience with Canadian institutes / immigration will be preferred.

- Familiarity with customer relationship management (CRM) -

salesforce system is a plus.

- Proven customer service skills and an excellent communicator.

- Outstanding administrative and organization skills, ability to deliver

against several priorities.

- Excellent presentation skills, with accuracy, attention to detail and a

methodical approach.

📌 Senior Associate (Hyderabad)
🏢 CIEL HR
📍 Hyderabad