Job highlights

- Experience with CRM platforms (Salesforce preferred)
- Qualifications & Experience
- 5 7 years of experience in Sales Operations,Business Operations,or Commercial Support roles

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst Business Development SupportAbout the Role:

The Business Development Support Senior Analyst will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance.

The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal-making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services.

Key Responsibilities

1. Sales Lifecycle Management Support BD teams across the full deal lifecycle from opportunity creation to deal closure and post-sales execution

Ensure timely progression of opportunities through internal approval workflows

Act as a central coordinator across Sales, Finance, Legal, and Delivery teams

2. Deal Structuring & Commercial Support Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines

Support development of business cases,



pricing models, and commercial constructs

Ensure deal structures comply with internal policies and margin expectations

3. CRM (Salesforce) Governance & Hygiene Own creation and maintenance of accurate and complete opportunity records in Salesforce

Ensure data integrity, completeness, and adherence to CRM standards

Support pipeline reporting, forecasting, and performance tracking

4. Pricing & Approvals Facilitate pricing processes including coordination with Finance and Pricing teams

Support preparation and submission of pricing approvals and documentation

Ensure proper documentation of pricing assumptions and approvals in systems

5. Contracting Support Coordinate contract creation processes using internal tools (e.g., Ironclad or equivalent)

Liaise with Legal, BD, and other stakeholders to ensure timely contract execution

Track contract status and ensure alignment with approved deal terms

6. Post-Sales Support (Revenue & Billing) Enable smooth transition from sales to delivery and billing teams

Ensure accurate setup of deals in billing and revenue management systems

Support issue resolution related to invoicing, revenue recognition, and client queries

7. Process Improvement & Enablement Identify opportunities to streamline sales and operational processes

Drive standardization and automation across deal support activities

Develop documentation, playbooks, and training materials for BD teams

Key Stakeholder Interfaces Business Development / Sales Teams

Finance & Pricing

Legal & Contracting





Revenue Assurance & Billing Operations

Delivery / Product Teams

Qualifications & Experience

5 7 years of experience in Sales Operations, Business Operations, or Commercial Support roles

Robust understanding of sales lifecycle processes in a B2B environment

Experience with CRM platforms (Salesforce preferred)

Exposure to pricing, contracting, and billing processes

Key Skills & Competencies

Strong commercial acumen and deal structuring capability

High attention to detail and process rigor

Excellent stakeholder management and communication skills

Ability to manage multiple priorities in a fast-paced environment

Analytical mindset with proficiency in Excel and reporting tools

Problem-solving and continuous improvement orientation

Success Metrics

Accuracy and completeness of CRM data

Deal cycle time and approval turnaround

Compliance with pricing and contracting processes

Billing accuracy and revenue realization

Stakeholder satisfaction (BD, Finance, Legal)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst Business Development Support (Gurugram)
🏢 Mastercard
📍 Gurugram