About Costco Wholesale:

Costco Wholesale is a multi-billion-dollar global retailer with warehouse club operations in eleven countries. They provide a wide selection of quality merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make shopping a pleasurable experience for their members.

About Costco Wholesale India:

At Costco Wholesale India, we foster a collaborative space, working to support Costco Wholesale in developing innovative solutions that improve members’ experiences and make employees’ jobs easier. Our employees play a key role in driving and delivering innovation to establish IT as a core competitive advantage for Costco Wholesale.

Description of Position:

The SAP ChaRM Analyst supports the SAP Application and all change control processes through the SAP Operations and Governance team. The analyst works collaboratively to deliver exceptional operational change control, assists in implementing and monitoring policies, procedures, and controls related to SAP systems to ensure data accuracy, security, and legal and regulatory compliance. They follow all change control procedures, work instructions and standard operating procedures in support of existing functionality, requested changes and the deployment of new functionality.

Tasks and responsibilities:

- Performs all daily activities which support the SAP Change Control process, including activities in SAP ChaRM.
- Participates in SAP Application scheduled releases with an emphasis on changes to and from all SAP application systems.
- Coordinates delivery of developed changes for all SAP Applications.
- Available for 24x7 on call rotation




- Ensures that strategies are developed for effectively managing changes across all SAP landscapes and application platforms.
- Provides oversight of the SAP Change Control processes, including delegation of responsibilities to all personnel required to ensure successful delivery of the changes within the scope of the business process.
- Interacts extensively with the functional team leads in the estimation cycle, identification of inter-team dependencies, delivery plan validation, impact assessments, issue tracking / resolution, and status reporting.
- Makes sure the changes are deployed according to the release plan.
- Monitors the production environment post-release for any unexpected situations, and make sure remedial action is taken as quickly as possible.
- Facilitates post-release evaluation meetings to discuss issues and identify improvement opportunities after major releases.
- Assess change activity impacts to interfaces and monitoring.
- Coordinates cross team integration activities and outages.
- Collaborates with Enterprise level teams responsible for underlying applications that support SAP Platforms.
- Supports project team members during deployment planning
- Demonstrates a logical and structured approach to time management and task prioritization.
- Demonstrates a high level of communication skills, verbal and written.
- Mentors less experienced team members on SAP concepts and enterprise tools, and processes.




- Participates in team activities and team planning in regard to improving team skills, awareness and quality of work.
- Responsible for continued personal growth in the areas of technology, business knowledge, and Costco policies and platforms.
- Supports Prod and Non-Prod activities related to SAP Changes with all enterprise teams.
- Assists in other areas of the department and company as necessary.

Required skills, abilities, and certifications:

- Must have 5+ years of SAP ChaRM experience.
- Self-motivated, Flexible, Openness to learn new things, Robust focus on customer needs.
- Must have the ability to work with limited supervision and exhibit a strong sense of urgency
- Ability to demonstrate supportive relationships with peers, other departments, business partners.
- Available for 24x7 flexibility to support when needed
- Experience in successful project implementation and follow-up.
- Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills
- Ability to monitor and manage the progress of tasks.
- Good understanding of corporate IT policies, procedures and standards.
- Excellent Decision-making skills
- Experience writing policy, procedure and control statements

Recommended skills, abilities, and certifications:

- Knowledge of enterprise-level SAP applications (i.e. SAP ERP, CRM, BW, etc).
- Technical knowledge of the relevant part(s) of the infrastructure and operating environment.
- Knowledge of SAP Solution Manager V7.2 SP06
- SAP Certifications
- Experience moving XML files
- Knowledge of ITGC Controls and audit processes

Other Conditions:

- Management will review the Job Analysis for this position prior to a job offer.

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