Key Responsibilities

- Gather, analyze, and document business requirements from stakeholders.

- Conduct requirement workshops, stakeholder interviews, and discovery sessions.

- Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, and acceptance criteria.

- Collaborate with Salesforce Administrators, Developers, Architects, and QA teams to design and implement solutions.

- Configure and support Salesforce Sales Cloud, Service Cloud, and other Salesforce products as needed.

- Facilitate Agile ceremonies, including sprint planning, backlog grooming, and UAT.

- Perform gap analysis and recommend process improvements.

- Support User Acceptance Testing (UAT) and ensure business requirements are met.

- Create process flows, workflows, and business process documentation.

- Provide end-user training and support during implementation and post-go-live phases.

- Ensure data quality, reporting, and dashboard requirements are addressed.

Required Skills





- Solid experience as a Business Analyst in Salesforce projects.

- Hands-on knowledge of Salesforce Sales Cloud and Service Cloud.

- Expertise in requirement gathering and stakeholder management.

- Experience creating user stories, BRDs, FRDs, and process flow diagrams.

- Strong understanding of Agile/Scrum methodologies.

- Experience with UAT planning and execution.

- Knowledge of Salesforce reports, dashboards, workflows, and automation.

- Excellent communication and presentation skills.

Preferred Qualifications

- Salesforce Administrator Certification preferred.

- Salesforce Business Analyst Certification is a plus.

- Experience with Experience Cloud, CPQ, Marketing Cloud, or OmniStudio is an added advantage.

- Familiarity with Jira, Confluence, Lucidchart, or similar tools

📌 Salesforce Business Analyst (Pune)
🏢 Techila Global Services
📍 Pune