Role Salesforce Business Analyst

Experience Range: 2-4 Years

Work from office all Days( Monday to Friday)

Roles and Responsibilities

- Analyse and document business requirements, ensuring alignment with Salesforce capabilities and client goals.
- Collaborate with clients and internal teams to design and implement CRM solutions, focusing on user needs and system efficiency.
- Identify and recommend process improvements to optimize CRM workflows across various industry verticals.
- Provide expertise in Salesforce.com to deliver innovative solutions that enhance client relationship management abilities.
- Conduct comprehensive training sessions for clients to ensure effective use of CRM tools and features.
- Manage project scope and requirements changes to keep projects on track and within budget constraints.
- Develop and maintain documentation of CRM processes, solutions, and best practices for future reference.
- Work closely with cross-functional teams to ensure seamless integration of CRM solutions with existing systems.

Qualifications and Skills

- Proficiency in Salesforce Clouds,



hands on experience in using Salesforce clouds like Sales, Service, Experience, and Industry Clouds like Manufacturing, CG, Financial Services etc
- Solid experience of industry domain and process of Manufacturing, Retail & CG, Real Estate, Financial Services.
- Knowledge of the industry domains to meet unique business requirements and drive CRM initiatives.
- Understanding of industry business processes to tailor CRM solutions according to industry-specific challenges and opportunities.
- Expertise in requirements gathering to understand client needs and translate them into effective Salesforce Clouds
- Experience in requirements management to ensure alignment between business objectives and technical solutions.
- Ability to manage project scope, balancing client needs with technical feasibility and scope limitations.
- Experience in providing training to users for effective adoption and use of CRM systems, enhancing user engagement.

📌 Salesforce Business Analyst (Pune)
🏢 Digicloud
📍 Pune