Sales and Service Manager (Mumbai)

Sales and Service Manager (Mumbai)

24 Oct
|
J K Engineering u0026 Technology
|
Mumbai

24 Oct

J K Engineering u0026 Technology

Mumbai

VACANCY AVAILABLE LOCATION : DELHI (NCR) & MUMBAI)

Role Objective

The candidate will be responsible for developing sales and business for JKETs industrial products and technical services, with a strong focus on customers maintenance, repair and operations (MRO) requirements. The ideal candidate should have a sales background supported by practical experience in industrial maintenance, equipment servicing, troubleshooting or technical service. The role involves identifying customer requirements, recommending suitable products and services, conducting demonstrations and trials, developing distributors, coordinating service support and achieving regional sales targets.

Candidates with prior service in the Indian Navy or other defence technical/engineering services are preferred, particularly those with relevant maintenance, engineering or equipment-handling experience. The candidate should be willing to travel extensively within the assigned territory.

Principal Accountabilities

Sales, Service & Business Development

- Achieve sales and business-development targets for the assigned region.
- Identify industrial customers, maintenance teams, plant engineers, purchase teams and other decision-makers.
- Generate leads through customer visits, cold calls, referrals, distributor networks and industry contacts.
- Understand customers maintenance and operational challenges and recommend suitable industrial cleaning chemicals, cleaning equipment, specialty chemicals and related technical services.
- Use practical maintenance/service knowledge to identify applications, explain product benefits and support technical discussions.
- Conduct product demonstrations, site assessments and customer trials; coordinate follow-up and conversion into orders.




- Develop new distributors and channel partners, and support them with product training, joint visits and target reviews.
- Coordinate with internal technical/service teams for installation, commissioning, troubleshooting, preventive maintenance and after-sales support, as applicable.
- Follow up from lead generation through quotation, negotiation, order closure, execution and timely collection of receivables.
- Prepare technical and commercial presentations, quotations, visit reports, sales forecasts and competitor updates.
- Build long-term customer relationships and identify repeat-business, cross-selling and current-application opportunities.
- Provide market feedback and recommendations to the Director Sales & Marketing.
- Maintain customer, opportunity and distributor information and submit reports within agreed timelines.

Knowledge and Skill Set :

- Strong communication, presentation, negotiation and customer-handling skills.
- Ability to understand maintenance issues, equipment performance, breakdowns and service requirements.
- Ability to work independently, manage a territory and deliver results under pressure.
- Good interpersonal skills and ability to coordinate with customers, distributors and internal teams.
- Working knowledge of email, MS Office and sales reporting.
- Ability to assess customer needs, identify root causes and propose practical solutions in coordination with technical teams.
- Willingness to travel extensively and work at industrial customer sites when required.
- English communication is required; Tamil and Hindi are desirable.

Knowledge of or experience in mechanical maintenance, marine engineering, or power plant operations will be an added advantage. VACANCY AVAILABLE LOCATION : DELHI (NCR) & MUMBAI)

📌 Sales and Service Manager (Mumbai)
🏢 J K Engineering u0026 Technology
📍 Mumbai

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