Company Description RivoraLoan is a fintech‑driven housing finance company focused on making home loans faster, simpler, and more accessible. As a co‑lending partner, the organization delivers quick, hassle‑free loans designed to help a wide range of customers achieve their homeownership goals. RivoraLoan uses a “phygital” model that combines digital tools with dedicated in‑person support, creating a seamless and reassuring borrowing experience.

With an emphasis on transparent partnerships and efficient loan processing, RivoraLoan is committed to trust, affordability, and next‑generation housing finance solutions.

Role Description The Relationship Manager is a full-time, in office role based in Mumbai. This role focuses on managing and growing customer relationships, guiding individuals and families through the home loan process from initial inquiry to post‑disbursement support. Daily responsibilities include understanding customer needs, explaining loan products and eligibility, coordinating documentation and application processing, and following up with internal teams to ensure timely approvals.

The Relationship

Manager will also engage with partners and referral channels, address customer questions and concerns, and maintain accurate records in CRM and internal systems. The position requires proactive outreach, regular communication,



and a robust commitment to delivering a high‑quality, customer‑centric experience in line with RivoraLoan’s values.

Qualifications

- Customer relationship and service skills: ability to build trust, handle queries, and provide clear guidance throughout the loan journey.
- Sales and negotiation abilities: experience in converting leads, cross‑selling relevant products, and meeting or exceeding business targets.
- Financial and lending acumen: understanding of home loan products, eligibility criteria, documentation, and basic credit assessment.
- Communication and interpersonal skills: strong verbal and written communication, confident presentation, and ability to work with diverse customer profiles.
- Process and organization skills: attention to detail, efficient documentation handling, and comfort working with CRM tools and digital platforms.
- Collaboration and teamwork: ability to coordinate with operations, credit, and partner teams to deliver a seamless customer experience.
- Preferred background: prior experience in housing finance, banking, NBFCs, or related financial services; on‑ground customer‑facing experience in Mumbai market is an advantage.
- Education: bachelor’s degree in business, finance, commerce, or a related field, or equivalent professional experience in customer‑facing financial roles.

📌 Relationship Manager (Mumbai)
🏢 Rivora
📍 Mumbai