We are hiring a Recovery Call Handling Executive to professionally handle incoming calls from debt collection agents, recovery agencies, banks, and NBFC representatives on behalf of our authorised customers.

Key Responsibilities:

- Receive and handle incoming calls from debt collectors and recovery agents.
- Communicate confidently and professionally with collection representatives in Hindi and English.
- Handle aggressive callers, harassment, threats, and difficult conversations calmly.
- Protect customers from inappropriate recovery practices within the scope of company authorisation.
- Verify caller details, including name, agency, and purpose of the call.
- Maintain accurate call records and update customer information in the CRM.
- Document harassment complaints and escalate serious cases to management.
- Follow company procedures, confidentiality requirements, and applicable RBI guidelines.
- Coordinate with internal teams to resolve customer-related issues.

This is a non-sales role. No debt collection, sales targets, or payment recovery responsibilities.

- 13 years of experience in Banking, NBFC, Debt Recovery, Collections, BPO Voice Process, or Customer Support.




- Excellent verbal communication skills in Hindi and English.
- Previous experience communicating with recovery agents or handling difficult customer calls is preferred.
- Strong negotiation, conflict-resolution, and objection-handling skills.
- Confident personality with the ability to remain calm under pressure.
- Basic understanding of banking, loan recovery procedures, and RBI guidelines is an advantage.
- Good computer skills and experience using CRM software.
- Strong listening, documentation, and problem-solving skills.
- Education: Any Graduate.
- Must be comfortable working full-time from the office.
- Fixed Salary: 30,000 per month (3.6 LPA).
- 100% fixed compensation, no sales targets or commission-based incentives.
- Full-time, office-based employment.
- Professional training on call handling, customer protection, and recovery communication procedures.
- Structured work responsibilities and company-provided communication tools.
- Opportunity for growth opportunities within Customer Support and Customer Protection operations.
- Supportive team environment with established escalation procedures.

📌 Recovery Call Handling Executive (Gurugram)
🏢 CZI Global Consultin
📍 Gurugram