Front Desk Receptionist Calm Skin Clinic | Baner, Pune Calm Skin Clinic, a premium dermatology, aesthetics, and longevity clinic in Baner, Pune, is looking for a well-presented, friendly, and professional Front Desk Receptionist to join our team. We are looking for someone who communicates confidently in English, interacts kindly with patients, and can manage front-desk operations while supporting patient enquiries and lead conversions.

Key Responsibilities Patient Management: Welcome patients warmly, manage check-ins, and ensure a smooth and comfortable patient experience.

Appointment Scheduling: Schedule consultations, procedures, and follow-up appointments; manage rescheduling and reminders. Lead Calling & Follow-ups: Call prospective patients generated through Instagram, WhatsApp, advertisements, and other marketing channels.

Lead Conversion: Explain available services, follow up with enquiries, and encourage prospective patients to book consultations.

Communication: Handle incoming calls, WhatsApp enquiries, and patient queries professionally.

Front Desk Operations: Maintain appointment records, patient information, billing, receipts, and daily registers.

Coordination: Coordinate with the dermatologist, nursing staff, and aesthetic therapists to ensure effective clinic operations.

Patient Relationship Management:



Follow up with patients regarding appointments and treatment schedules.

Clinic Presentation: Maintain a neat, organised, and welcoming reception area.

Confidentiality: Maintain strict confidentiality of patient information and medical records.

Candidate Requirements

Excellent spoken English with good communication skills. Ability to communicate comfortably in Hindi and Marathi. Pleasant personality, kind behaviour, and a patient-friendly attitude. Good telephone etiquette and confidence in making outbound calls.

Basic computer skills, including MS Office, Excel, and data entry. Familiarity with WhatsApp Business and appointment scheduling is preferred. Good organisational skills and attention to detail. Professional grooming and a well-presented appearance.

Ability to handle multiple tasks and work efficiently in a clinical environment. Previous experience in a dermatology clinic, aesthetic clinic, hospital, salon, or premium hospitality establishment is an advantage.

Preferred Candidate

Someone who is polite, proactive, confident, well-spoken, and comfortable communicating with premium clientele. The candidate should be service-oriented, trustworthy, and capable of building positive relationships with patients.

📌 Receptionist Cum Telecaller (Pune)
🏢 Calm Skin Clinic
📍 Pune