The Jewellery Palace is looking for a professional, well-presented, and customer-focused Receptionist & CRM Executive to manage front-desk operations and ensure an exceptional experience for every client visiting our luxury jewellery boutique. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to manage customer appointments, CRM records, and client follow-ups efficiently.

Key Responsibilities Welcome clients warmly and provide a professional first impression. Confirm appointments, manage schedules, and coordinate daily client visits. Identify returning and VIP clients using CRM records.

Coordinate with Client Advisors and manage cabin allocation. Ensure smooth customer movement across reception, cabins, lounge, and billing areas. Maintain accurate records of customer visits, enquiries, preferences, and purchases.

Track pending follow-ups and coordinate timely calls and messages. Manage the waiting experience and coordinate refreshments. Assist with gift wrapping, special occasions, packaging, and client departures.

Maintain confidentiality of customer information.





Required Qualifications &

Skills Graduate in any stream preferred; hospitality or customer service background is an advantage. 1–3 years of experience in luxury retail, jewellery, hospitality, or front-desk operations preferred. Strong communication skills in English and Hindi; Gujarati is preferred. Excellent grooming, presentation, and interpersonal skills.

Familiarity with CRM tools, spreadsheets, and WhatsApp Business. Solid organisational and multitasking abilities. Ability to remain calm under pressure and manage multiple clients professionally.

What We Offer Opportunity to work with a premium jewellery brand. Professional and supportive work environment. Career growth opportunities in luxury retail and client experience.

How to Apply Interested candidates can send their updated resume to [email protected].

Job Location: The Jewellery Palace, Surat, Gujarat.

Pay: ₹11,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receptionist & CRM Executive (Surat)
🏢 The Jewellery Palace
📍 Surat