Front Desk Associate – Billing & Customer Service Specialist

Company: PawsnCollars

Location: Bengaluru

Employment Type: Full-Time

Department: Customer Experience & Operations

About PawsnCollars

PawsnCollars is a 360° pet care and wellness brand offering veterinary care, grooming, pet boarding, daycare, premium pet products, and pet hospitality. We are looking for a friendly, organised, and customer-focused professional to manage front desk operations, billing, and customer service.

Key Responsibilities

- Welcome customers and assist them with appointments, bookings, and service enquiries.
- Handle billing, payments, invoices, refunds, and daily cash reconciliation accurately.
- Manage customer records, appointment schedules, and service bookings.
- Explain services, packages, memberships, and offers to customers.
- Respond to customer queries through phone calls, WhatsApp, and in-person interactions.
- Coordinate with veterinary, grooming, pet hotel, retail, and café teams to ensure smooth operations.
- Maintain accurate billing records and update customer information in the system.
- Handle customer concerns professionally and escalate issues when required.
- Support retail sales and recommend relevant products and services.
- Maintain a clean, organised, and welcoming reception area.

Skills & Requirements
- 1–3 years of experience in front desk operations, billing, retail, hospitality,



or customer service.
- Good communication and interpersonal skills.
- Basic computer skills and familiarity with billing software, POS systems, or CRM tools.
- Strong attention to detail, especially when handling payments and records.
- Ability to multitask, prioritise work, and manage busy customer interactions.
- A professional, polite, and customer-focused attitude.
- Comfortable working with pet parents and coordinating with multiple teams.
- Willingness to work rotational shifts, weekends, and holidays when required.

What We Offer
- A friendly, pet-friendly working environment.
- Training and opportunities to develop new skills.
- Paid time off and sick leave as per company policy.
- Staff meals and a supportive team.
- Opportunities for career growth within PawsnCollars.

How to Apply Interested candidates can send their resume to [email protected] with the subject line “Application – Front Desk Associate.”

Please include a short note about your relevant experience and why you would like to work with PawsnCollars.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks

- Paid sick time
- Paid time off

Application Question(s):
- Are you comfortable working in Pet Industry and alongside pets?

Experience:
- Customer service: 1 year (Required)

Work Location: In person

📌 Receptionist and Customer Service (HSR Layout)
🏢 PawsnCollars
📍 HSR Layout