About Angel One:

Angel One is one of Indias fastest growing fin-techs, on a bold mission to make investing straightforward, smart, and inclusive for every Indian. With over 3+ crore clients, were building at scale – and building for impact.

Our Super App helps clients manage their investments, trade seamlessly, and access financial tools tailored to their goals. We are working to build personalized financial journeys for our clients, powered by new-age tech, AI, Machine Learning and Data Science.

We're a builder's company at heart. You’ll have the space to experiment, the freedom to move with velocity, and the mandate to make bold, user-first decisions – every single day.

The vibe? Think less hierarchy, more momentum. Everyone has a seat at the table and a shot to build something that lasts.

Be part of a team that’s scaling sustainably, thinking big, and building for the next billion.

Why You'll Love Working at Angel One!

- Tech Systems that run at Scale: From AI to real-time data infra, you’ll work on tech that’s ahead of the curve and solve problems that truly matter.
- Build one of India’s Leading Fintech Platform: We’re not just disrupting finance – we’re shaping how billion Indians access wealth.
- Own It. Drive It. Scale It: You’ll have the freedom to lead, the resources to build, and the opportunity to leave your mark.
- Empowered Growth: We invest in your growth and empower you to explore your full potential.
- Exceptional Benefits: Our comprehensive benefits package includes health insurance,



wellness programs, learning & development opportunities, and more.

Role: Associate - Project Initiatives

Location: Gurugram

What you will do:

Role and responsibilities

- Query resolution: Act as the first point of contact for RNE and ONR queries, resolving them in coordination with CX.
- Client engagement: Speak directly to select clients where needed, including outbound calls, to resolve issues and complaints faster.
- Surveys and feedback: Run client surveys and follow-up calls to capture feedback and identify pain points.
- Business QA: Test offer journeys from a business perspective, spot gaps and issues early, and raise bugs with the Product team with transparent context and reproduction details.
- Issue tracking: Maintain a log of recurring queries and complaints so patterns can be fed back to Product and CX.

Who you are:

- Graduate with at least 1 year of experience in Query Management.
- Strong proficiency in MS Excel, including advanced Excel functions and data analysis.

At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team. We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

📌 Query Management Executive - Customer Experience - Advanced Excel (Gurugram)
🏢 Angel One
📍 Gurugram