Roles & Responsibilities

A. Process Enhancement

● Identify process gaps and recommend improvements in day-to-day operations; document findings in a structured Process Gap Register

● Support SOP creation and ensure proper implementation across departments; act as SOP custodian for assigned verticals

● Work with teams to reduce rework and improve TAT; track rework rates weekly and escalate persistent issues to Head of Quality

B. Quality Monitoring & Performance Tracking

● Monitor quality metrics and ensure adherence to defined standards; publish weekly quality dashboards to business heads

● Conduct regular quality checks and audits on a sampling-based methodology; maintain a documented audit trail

● Maintain and track internal quality scores for departments

● Support continuous improvement initiatives and facilitate Kaizen events within assigned verticals

C. Execution of Quality Initiatives

● Assist in executing quality improvement projects under DMAIC framework

● Coordinate with different departments for implementation

● Track project progress and report updates to the Head of Quality through structured project status reports

D. Implementation & Adoption Support





● Support implementation of new processes and improvements

● Ensure smooth adoption of changes within teams

● Address operational challenges during transitions

E. Capability Building & Awareness

● Conduct basic quality and process training for team members

● Support quality champions in different departments

● Help create awareness of SOPs, quality practices, and FTR through visual management tools (dashboards, notice boards, digital alerts)

Preferred Candidate Profile

● 10-15 years of experience in operations, quality, or process improvement

● Lean Six Sigma Green Belt (GB) certification is mandatory; Black Belt is preferred

● Prior exposure to financial services (lending / collections / operations), GCC or manufacturing sector is strongly preferred

● Positive data analysis skills; working knowledge of Excel, Power BI, or equivalent reporting tools

● Demonstrated ability to manage cross-functional stakeholder relationships and drive results without direct authority

● Strong documentation and communication skills.

📌 Quality Manager - SPEED (Chennai)
🏢 Sundaram Finance
📍 Chennai