Job title

Quality Digital Business Lead

Department

Quality systems and data

Manager's Job Title

Digital Quality Operation Senior Lead

Effective Date

Oct 2026

Purpose of the thesis The Quality Digital Product Owner will maintain, sustain and improve Enterprise Quality Performance Management KPIs, business intelligence tools and data access for both GMP and non-GMP solutions.

Enterprise Digital

Solutions to enable performance monitoring, data access and activity automation. This role will drive continuous improvement and adoption of performance management tools and adata access solutions while driving standardization. This includes either direct or indirect change control and communication for roll out and change management. Finally, the need to maintain a backlog list of future functionality and roadmap will be owned and driven by this rolel.

- Manage a small portfolio of up to 2 projects/products with an investment in the range of £0,000 to £500,000 and support the entire team in managing smaller projects to ensure projects are delivered in appropriate quality, timeframes, deliverables and authorised budgets.

The task further extends to challenging and eliminating traditional operating models, such as direct information gathering and selective context, to replace standard meeting decks for governance and focus only on those areas where escalation, decision-making, and action are needed

Main quests (maximum 10 bullet points)

Describe the key deliverables, the specific tasks, all technical tasks and the ongoing responsibilities of the role.

Product Management

- Lead business requirement gathering across Quality processes and facilitate workshops with GBPOs and SMEs. Define the priorities and coordinate with the tech team.

- Define testing strategy and test coverage to ensure that the systems meet the business requirement /Coordinate business validation activities. Manage testing documentation and defect log

- Maintain a product backlog and product roadmap for Quality Performance management and data access.

- Measure usage and maintain connections with Global Business Process owners and the

Business Excellence organization as key stakeholders defining the requirements and maintaining the data flow from source systems.

- Ensure that all products within the scope comply with company standards, including those associated with external regulatory and legal requirements (e.g., GxP) including validation (DTMS/AeQMS, etc.), internal security and risk management policies and practices (Smart Controls and IT/OT security requirements), and all policies and procedures associated with the QMS. Preparation and approval of the validation documentation or management of the process (fulfillment of the quality assurance role) in accordance with the relevant processes (e.g. quality management system).

Project management

- Follow and apply GSK's project management methods, tools, and practices.

- Plan and manage projects to test proof-of-concept, proof-of-value, and industrialization of expensive, complex, and strategic systems, using risk-based approaches to ensure systems are fit for purpose, significant risks are identified and mitigated, and key budget, value-added, and time criteria related to the program are met.





- Support and possible preparation of project investment proposals (PIPs) and necessary submission documents for capital budget approval.

Matrix and supplier management

- Managing relationships with external partners, clear business responsibility for technical support and external party deliverables, building robust relationships to achieve common goals based on trust and cooperation.

Visualization and automation

- Strong ability to translate business requirements to usable and self-explanatory business intelligence tools in a Power BI or equivalent solution.

- Business insights definition: Determine GMP needs versed non-GMP needs based on use case and requirements across multiple stakeholders and users for Enterprise Quality performance management.

- Excellence in visualization: Identifying strategies for translating complex datasets into simplified representations, contextually and with automated interpretation/focus. Leverage the capabilities of natural language processing (NLP), machine learning, and AI to instantly highlight the most relevant information to audiences and take the necessary actions to deliver proactive quality.

Change Management and Communication

- identifying/solving/avoiding project issues; Typically, it involves ongoing interaction with management teams within IT functions, on-site and on-site quality organizations, and third-party vendors/service providers.

- Go-to-market strategy and change management: In the role of change agent, support both product teams and the company in agile approaches to solution development and adoption by building enthusiasm, momentum, and visible success stories via a well-defined go-to-market strategy that works with partners from within the company.

- Build high-quality digital capabilities by easily sharing complex information, opening up opportunities for simplified, seamless, and standardized processes.

Scope of Responsibility:

Provide details of all scope data relevant to the role, such as the net revenue that the role supports/generates or budget responsibility.

Number of direct reports

0-2

Number of indirect reports

10-20 depending on the project workload

Annual budget managed by this role: (Specify the revenue/asset budget or operating budget)

Annual accountability for direct revenue, if applicable (add currency)

N/A

Assets under management, if applicable (add currency)

N/A

Accountability for the operating budget, if applicable (add currency)

N/A

Required knowledge/education/experience

A. Educational background

List any academic or practical training that must be obtained to be qualified for this role.

- Minimum level of education

Bachelor's Degree

Emphases

Science or Technology

Why is this level of education necessary?

To ensure that the ability to perform the role effectively is guaranteed.

- Preferred level of education

Project Management Certification

Formal certifications in business intelligence and data modeling

Emphases

N/A





Why is this level of education preferred?

Provides more opportunities for effective project, program, and change management in solution delivery.

B. Professional Experience

Describe what experience the job holder must have gained in previous roles within or outside GSK to demonstrate a certain level of competence in the position specified.

Minimum level of job-related experience required

- Project and/or program management skills, including prioritizing and delegating project team-related activities, especially within the framework of the Agile framework.

- Demonstrated ability to manage validation, deployment, change management, and inspection support of large, complex, computerized systems

- Experience in executing strategic business projects with the associated responsibility for risk/problem, schedule and budget management.

- Ability to manage strategic supplier relationships.

- Ability to lead and manage globally distributed virtual matrix teams.

- Change Management Skills

- Effective communication skills (both written and verbal) coupled with the ability to tailor these to a variety of audiences (including summarizing technical topics for non-technical audiences).

- Resilient and self-motivated.

- Ability to influence, with or without authority, at levels above and below one's class level.

- Demonstrated cross-organizational communication skills in a matrix environment and demonstrated the ability to both support and challenge stakeholders and agile product development teams.

- Earlier application of validation principles for computer systems by defining user requirements, design specification/definition, test cycles, and system release.

- Proven track record of innovation, continuous improvement, problem-solving, and courage, as well as the ability to translate business requirements to deliver digital solutions that add value.

- Specifically: courage - the ability to question the current state of affairs and persuade to adopt future technologies.

Why is this level of experience required?

The job holder should have initial experience in the successful implementation of digital solutions and the associated change management.

The job holder should also have a good awareness and practical knowledge of pharmaceutical operations

C. Other job-related skills/background

List any licenses, certificates, registrations, or relevant professional skills that are not covered in the "Educational background" or "Professional experience" sections above and are required for the job.

BI & Automatiion: Power Platform (Power BI, Power App, Power Automate), MS Copilot

Programming languages preferred: SQL, Python, Mcode, DAX, Databricks

Business Process Knowledge – Operational Experience in Quality Control and Assurance

D. Organizational chart

See Workday for Organization Chart

Opt-out: (Additional approvals can be added if needed. The approval by the manager is recorded in the VQD and the employee signature is recorded for receipt in myLearning.)

Supervisor Approval: The signature indicates the correctness of the task role and responsibilities:

Name and signature

See VQD

Date

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Personnel: The signature confirms receipt of the :

Name and signature

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Date

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📌 Quality Digital Business Lead | GSK (India)
🏢 Cognizant
📍 India