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Roles & Responsibilities:

- Monitor and evaluate chat interactions to ensure quality standards are met across various clients and industries.
- Regularly analyse chat data to identify trends, errors, and areas for improvement.
- Conduct Root Cause Analysis (RCA), Pareto analysis, and other quality tools to provide actionable insights to the Operations team.
- Identify Voice of Customer (VOC) and Voice of Business (VOB) to enhance client satisfaction and process efficiency.
- Identify knowledge gaps and recommend training solutions, such as Training Needs Analysis

(TNA) and refresher sessions.

- Organize and facilitate regular calibration sessions to align on quality standards.
- Work collaboratively with Operations and Training teams to drive continuous improvement.
- Take ownership of special projects and ad-hoc tasks as assigned to improve overall process quality.

Duties:

Educational Requirements
- Minimum Qualification: HSC Passed

Duties

Skills & Competencies Required

- Strong analytical and problem-solving skills.
- Proficiency in quality monitoring tools and techniques.
- Excellent verbal and written communication skills.
- Attention to detail and a keen focus on process improvement.
- Ability to manage multiple priorities in a dynamic, multi-client environment.

Mandatory Requirement

- The selected candidate will be required to enroll in a Six Sigma Green Belt certification program during the probation period.
- Completion of the probation period will be contingent upon successful enrollment.




- The candidate must transparent the IASSC Green Belt examination within 6 months from the date of enrollment.

This posting encourages internal growth opportunities for team members passionate about delivering high quality outcomes in live chat lead generation.

Eligibility criteria

- ONLY EMPLOYEES FROM THE LIVE CHAT TEAM CAN APPLY
- Minimum of 1 year of experience in the role of Chat Operator

What makes you an ideal candidate

We want to hire people who align with our values and will help us build a positive and welcoming culture for all.

Before applying, please read through the expectations we have of everyone that joins our team. You'll enjoy working here if you're...

Performance driven

- You think targets are there to be broken - loving the chase and constantly pushing to rise to the top.
- You’re efficient - a hard worker and proud whilst balancing a good life with good work.
- You bring your best self to work - performance is more than numbers; it’s doing right by customers and each other.

Thoughtfully innovative

- Your strategic - bold company goals require sublime team planning today.
- You look at the big picture - thinking big and looking to the future.
- You thrive in a fast-paced growth startup culture.

CommVersion Solutions Pvt. Ltd. 2026

Always remarkable

- You want your career to accelerate - supporting extraordinary people to aim high and fly.
- You’re an honest team player - moving fast and being accountable is imperative.
- You get stuck in regardless, no matter the job title - bringing remarkable to every task.

📌 Quality Analyst (India)
🏢 uKnowva
📍 India