- Study and analyze the knowledge & process gap.
- Ability to share the feedback.
- Listening to the calls & ensure that the feedback given was applied and Corrective measures were taken.
- Maintain and share regular reports with the Stakeholders & Training team.
- Measure the scores and take corrective actions accordingly.
- Publishing weeklymonthly accuracy reports of the samples monitored.
- Identifying Gaps and redefining the processes and sub processes for reducing cycle time and delay.
Key Requirements – Education & Certificates Graduate & Post Graduate qualification, MBA preferred
Key Requirements - Experience & Skills − Have at least 2 years’ in Insurance/Sales preferably managing Banks/ Partners