Company Description Astra Business Services Pvt. Ltd., operating as AstraGlobal, is a leading business process transformation company focused on excellence, compliance, and innovation. With over 20 years of experience in Online Lending, US ARM, and Legal Collections, the company delivers measurable results and long-term value for its clients.

From its global contact center in India, AstraGlobal provides services supported by robust IT infrastructure, strict security protocols, and full regulatory compliance. Clients benefit from significant cost savings compared to onshore options while maintaining high service quality. AstraGlobal offers comprehensive outsourcing solutions, including loan processing, debt recovery, customer support, paralegal services, skip tracing, dialer management, and back-office and technology support.

Role Description The Quality Analyst is a full-time, on-site role based in Noida. The role involves monitoring and evaluating customer interactions, processes, and deliverables to ensure adherence to quality standards and regulatory requirements.

The Quality

Analyst will conduct regular audits, identify process gaps, and provide actionable feedback to operations teams. This role includes preparing quality reports, tracking performance metrics,



and collaborating with team leaders to implement corrective and preventive measures.

The Quality

Analyst will also support continuous improvement initiatives, contribute to quality training, and help maintain documentation aligned with organizational policies.

Qualifications

- Candidates should possess robust Analytical Skills to interpret data, identify trends, and recommend process improvements.
- Candidates should possess Quality Control and Quality Assurance skills to audit interactions, monitor compliance, and ensure service consistency.
- Candidates should possess Quality Management skills to support the design, implementation, and maintenance of quality frameworks and guidelines.
- Candidates should possess effective Communication skills to deliver clear feedback, collaborate with cross-functional teams, and prepare concise reports.
- Relevant experience in contact center, BPO, financial services, or collections environment is preferred.
- Proficiency with quality monitoring tools, MS Office, and reporting dashboards is beneficial.
- Strong attention to detail, organizational skills, and the ability to work in a fast-paced, target-driven environment.
- Graduate degree in any discipline; additional certifications in quality or process improvement (e.g., Six Sigma) are an advantage.

📌 Quality Analyst (Noida)
🏢 Astra Business Services
📍 Noida