Job Summary

IMTS Institute is looking for a detail-oriented and analytical QA Intern to monitor and evaluate counsellors' calls with prospective students. The candidate will be responsible for identifying communication gaps, process loopholes, missed opportunities, and areas of improvement in counselling and sales calls, while preparing detailed quality reports to improve team performance and student experience.

Key Responsibilities

- Listen to and evaluate recorded calls of Education Counsellors and Admission Counsellors.

- Monitor calls to assess communication skills, counselling quality, product knowledge, and adherence to company processes.

- Identify loopholes, missed opportunities, incorrect information, and gaps in the counselling process.

- Evaluate how effectively counsellors explain courses, eligibility, admission procedures, and other relevant details.

- Assess the quality of follow-ups, objection handling, student engagement,



and lead-conversion efforts.

- Prepare daily, weekly, and monthly call quality reports highlighting observations, errors, and improvement areas.

- Maintain accurate records of call evaluations, quality scores, and recurring issues.

- Identify common mistakes and patterns affecting counsellor performance and lead conversion.

- Share constructive feedback and improvement suggestions with the reporting manager and concerned teams.

- Coordinate with Team Leaders and Managers to highlight recurring issues and support quality improvement.

- Track whether previously identified mistakes and feedback have been addressed.

- Maintain confidentiality of call recordings, student information, and evaluation reports.

Pay: Up to ₹5,000.00 per month

Work Location: In person

📌 QA Intern (Sector 16)
🏢 IMTS Institute
📍 Sector 16