All tasks & work assigned by head of the department but specifically:

Admission, IP Coordination, Discharge & Billing

· To receive patient’s admission slip given by the doctors.

· To give out the estimation of admission to the patients in coordination with doctors.

· To allot rooms as per patient's choice and availability in coordination with housekeeping and nursing staff on the floor.

· To admit the patient in HIS and complete the admission process. To put required remarks and notification in the system for smooth billing.

· To guide the patient to Billing counter for deposit payment.

· To check with TPA desk about patients pre authorization.

· To explain the patients’ rights and responsibilities, general guidelines, visiting hours etc to the patient.

· To handover the patient visitor’s and attendant’s passes.

· To answer queries and to provide information directly to the person or over telephone. For e.g. availability of doctors, fixing up an appointment, handling inquiries etc.

· Deposit slip is raised by the Admission counter and to give instructions regarding payment.

· To confirm with the house- keeping and wards regarding the readiness of the room before sending the patient.

· Explain hospital regulations to patients, concerning visitors and visiting hours, ICU shifting policies, room upgradations, downgradations, room availability etc.

· To arrange patient escort to respective room after admission.

· To post the consultation and IP service entries from ward on daily basis. Especially in night time when patient’s discharge is planned.





· To audit the IP entries time to time especially discharge of the patient is planned.

· IP coordinator to meet & greet patient every day.

· To identify patient needs pro -actively and work on that.

· To discuss patient complaints with respective ward staff to prevent the same in future.

· To escalate the complaint to reporting supervisor.

· To coordinate for patients’, discharge with concerned departments.

· To provide, explain and collect feedback forms to patients.

· To check the availability of non-clinical staff required on each floor (i.e. House Keeping, and Attendants) While visiting the patient room, to check the following services in the room:

Quality of Linen provided

Cleanliness of room

Cleanliness of Washroom

Any maintenance related requirement

Clearance of dishes, etc.

· To record the discharge TAT regularly.

· To co-ordinate patients care including patient/family education on patient’s & family’s rights & responsibilities etc.

· To update admission & billing department about next day’s planned discharge.

· To enter the data & comments/suggestions of collected feedback forms in the feedback form analysis sheet.

· To provide as on date billing to IP patients/relatives and facilitate payments of any outstanding amount as per hospital policy.

· To coordinate with concern departments (consultant, nursing, pharmacy etc.) for patients discharge.

· To provide the provisional & final IP bill to the patients.

· To discharge the patients from HIS & guide them for payment to billing department.

· To maintain and update MIS data related to their function and / or as assigned by HOD.

📌 PSR - Billing (Anand)
🏢 Zydus Hospitals Group
📍 Anand