JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Operations Coordinator

Overview:

The Operations Coordinator is a detail-oriented skilled providing business support to JLL's North America-based Sustainability Consulting and Commissioning (SusCx) team. This role covers onboarding and offboarding administration, systems and data quality management, SharePoint and knowledge-base upkeep, business development support, continuing education logistics, and finance administration. The ideal candidate is highly organised, comfortable managing multiple concurrent workstreams, and confident collaborating with North America-based colleagues.

Key Responsibilities:

Manage onboarding administrative tasks, including PPE ordering, access requests, and distribution list management.

Coordinate offboarding logistics, including project reassignment reporting and system deactivation in Salesforce and Certinia.

Support material development, including PowerPoint presentations and email formatting for new hire and promotion announcements.

Manage data quality using Salesforce and Certinia reports to identify errors and assist with corrections.

Support the SharePoint cleanup initiative,



archiving outdated files and identifying gaps in documentation and guidance.

Assist in the SusCx SharePoint revamp: reviewing headshots and bios, archiving former team members, following up on missing profiles, and updating the skills directory.

Collect and format case studies to support the business development revamp initiative.

Support continuing education administration: monitoring the Lunch and Learn request calendar, scheduling sessions, uploading recordings and materials, and helping develop L&L; content.

Provide AR/invoicing support, including submitting third-party invoices for payment and tracking open AR status.

Support the Certinia milestone approval process, following up on monthly milestone approvals.

Qualifications and Skills:

Bachelor's degree with 1-3 years of relevant experience in operations, administration, or coordination, preferably in a client-facing or professional services environment.

Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.

Familiarity with Salesforce and Certinia, or similar CRM/ERP platforms, preferred.

Strong organisational, analytical, and multitasking abilities.

Strong written communication skills, with close attention to formatting and presentation quality.

Self-motivated, proactive, and able to work independently with minimal supervision.

Comfortable collaborating with North America-based colleagues across time zones.





If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Project Coordinator, Sustainable Operations (Gurugram)
🏢 JLL
📍 Gurugram