Organization: Indian Social Responsibility Network (ISRN)

Position: Program Officer – Operations & Implementation

Location: As per project requirements; field travel to project locations will be required

Position Type: Full-time

Reporting To: Project Manager/designated ISRN management representative

About ISRN

Indian Social Responsibility Network (ISRN), established in 2014, is a multi-stakeholder network promoting inclusive and sustainable development through collaboration among corporates, government institutions, NGOs, and communities.

With over 840 member organizations, ISRN facilitates impactful CSR initiatives, strengthens grassroots organizations, and advances sustainable development through capacity building, research, and strategic partnerships, guided by its philosophy of “Relationship Building Beyond Funding.”

Job Purpose The Program Officer – Operations & Implementation will support the effective planning, coordination, execution and monitoring of ISRN projects. The role will ensure that project activities are implemented in line with approved proposals, work plans, budgets, timelines, donor requirements and organisational procedures. The incumbent will coordinate with internal teams, implementation partners, government departments, community stakeholders, vendors and other relevant institutions, and will maintain accurate project records and timely progress reporting.

Key Roles and Responsibilities

1. Project Planning and Implementation

- Support project planning, scheduling, execution, and field-level implementation in line with approved work plans, timelines, and quality standards.
- Monitor progress, coordinate with implementation teams, resolve operational challenges, and flag delays or risks.

2. Operations and Logistics

- Coordinate logistics for project activities, field visits, trainings, workshops, meetings, and stakeholder consultations.




- Support procurement, vendor management, travel, resource planning, and related administrative processes in accordance with organisational policies.

3. Stakeholder and Partner Coordination

- Coordinate with government departments, NGOs, CSR partners, donors, community organisations, and internal teams. Organise meetings, document discussions, track action points, and ensure timely follow-up.

4. Monitoring, Evaluation and Reporting

- Track project milestones, outputs, indicators, and deliverables against approved plans.
- Maintain MIS, activity records, field data, beneficiary information, and evidence; prepare periodic progress reports and document outcomes, case studies, and success stories.

5. Donor Reporting and Compliance

- Support donor reporting, presentations, project documentation, and audit requirements.
- Ensure accurate record-keeping, timely submissions, and compliance with donor conditions and organisational policies.

6. Budget and Resource Monitoring

- Track project expenditure against approved budgets in coordination with the Finance team.
- Maintain activity-wise cost records and report budget variances, resource gaps, and unplanned expenses.

7. Training and Capacity Building

- Coordinate training programmes, workshops, and orientations, including materials, participant records, feedback, outcome documentation, and follow-up.

8. Communication and Knowledge Management

- Share verified project updates and field inputs with the Communications team.




- Maintain organised project records and document lessons learned, good practices, and knowledge for wider dissemination and replication.

9. Other Responsibilities

- Undertake additional project-related duties as assigned by the reporting manager or ISRN management.

Essential Qualifications

- Master’s degree in Social Work/ Rural Development/ Development Studies/ Public Administration/ Public Health/Management or another relevant discipline.
- Candidates with a relevant bachelor’s degree and substantial experience may also be considered.

Experience

- Minimum 4–5 years of relevant experience in project implementation, operations, coordination, or monitoring within the NGO, CSR, development, or social-impact sector.
- Experience in stakeholder coordination, field operations, MIS, documentation, and progress reporting. Exposure to donor-funded projects, procurement, budget tracking, or ISRN’s thematic areas will be an advantage.

Essential Skills

- Robust planning, coordination, execution, and problem-solving skills.
- Proficiency in written and verbal communication in English and Hindi, report writing, and MS Office (Word, Excel, and PowerPoint).
- Ability to manage data, documentation, multiple deadlines, and stakeholder relationships.
- Willingness to travel to project locations as required.

Key Competencies

- Project planning and implementation; operational and stakeholder coordination; monitoring and reporting; teamwork; time management; attention to detail; accountability; and adaptability.

Performance Expectations

- Timely delivery of project activities and reports, accurate MIS and documentation, effective stakeholder coordination, adherence to approved budgets and organisational and donor requirements, and proactive identification of implementation risks and delays.

📌 Program Officer – Operations & Implementation (Delhi)
🏢 I.S.R.N (Indian Social Responsibility Network)
📍 Delhi