Title: Process Executive - Voice Process

Location: Chennai

Exp: 0-3 Yrs

: Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Address customer queries and provide accurate information.

- Resolve customer concerns and escalate complex issues when required.

- Maintain accurate records of customer interactions in the system.

- Follow defined processes, quality standards, and communication guidelines.

- Achieve daily and monthly performance targets.

- Ensure customer satisfaction through effective communication and problem-solving.

- Coordinate with internal teams to resolve customer issues.

- Maintain professionalism and a customer-focused approach throughout every interaction.

Required Skills

- Excellent verbal communication skills.

- Positive listening and problem-solving abilities.

- Basic computer knowledge and data entry skills.

- Ability to handle customer queries patiently and professionally.

- Willingness to work in a target-driven environment.

- Freshers and candidates with up to 3 years of experience can apply.

📌 Process Executive - Voice Process (Chennai)
🏢 NR Consulting
📍 Chennai