We are looking for a friendly, professional, and patient-focused Patient Relations Executive to join our hospital team. The candidate will be responsible for assisting patients and their families, addressing queries and complaints, coordinating with hospital departments, and ensuring a positive patient experience throughout their hospital visit.

Key Responsibilities

- Welcome and assist patients and their attendants.
- Handle patient enquiries, feedback, and complaints professionally.
- Coordinate with doctors, nurses, billing, front office, and other departments.
- Guide patients regarding appointments, consultations, investigations, admissions, and discharges.
- Resolve patient concerns promptly and escalate issues to the appropriate department.
- Conduct patient feedback and satisfaction surveys.
- Maintain records of patient complaints, feedback, and resolutions.
- Assist patients with hospital processes and departmental navigation.
- Follow up on unresolved complaints and ensure timely closure.
- Support patient experience and service quality improvement initiatives.
- Maintain patient confidentiality and follow hospital policies.
- Ensure courteous communication and professional service at all times.

Job Requirements




- Graduate in any discipline; hospital administration or healthcare management is preferred.
- 1–2 years of experience in patient relations, hospital front office, customer service, or healthcare administration.
- Excellent communication and interpersonal skills.
- Good command of English and the local language; Hindi is an advantage where required.
- Ability to handle complaints calmly and professionally.
- Basic computer knowledge and MS Office skills.
- Robust coordination, problem-solving, and organisational skills.
- Presentable, empathetic, and patient-oriented approach.

Skills Required
- Patient handling and counselling coordination
- Complaint management and resolution
- Customer service
- Interdepartmental coordination
- Patient feedback management
- Communication and interpersonal skills
- Problem-solving and time management
- Hospital management software (preferred)

How to Apply Interested candidates with strong communication skills and experience in patient handling or hospital operations are encouraged to apply with their updated resume.

Benefits

- Provident Fund

Work Location: In person

📌 PRE (Madeenaguda)
🏢 Pranaam Hospitals
📍 Madeenaguda