About Crystal Eye HospitalCrystal Eye Hospital is a multi speciality ophthalmic hospital located in Mazgaon, Mumbai, dedicated to providing comprehensive eye care and advanced surgical treatments.

With a team of experienced ophthalmologists, modern diagnostic technology, and a patient-centric approach, we focus on delivering high-quality eye care across a wide range of ophthalmic conditions.

Our emphasis on clinical excellence, personalised care, and efficient hospital operations makes Crystal Eye a agile workplace for professionals looking to build a meaningful career in healthcare.

About the Role

We are looking for confident, empathetic, and result-oriented individuals to join our Patient Relationship Management team.

The role involves guiding patients through their treatment journey, understanding their requirements, explaining available treatment options, coordinating with medical teams, and ensuring a smooth patient experience.

We welcome applications from both experienced professionals and fresh management diploma holders looking to build a career in healthcare management and patient relations.

Key Responsibilities

- Patient Counselling: Understand patient needs, concerns, preferences, and financial considerations to help them make informed treatment decisions.
- Treatment Planning: Explain doctor-recommended treatment options, surgical packages, and plans of care in simple language.
- Relationship Management: Build trust with patients and their families through clear communication and personalised assistance.
- Patient Follow-ups: Maintain regular communication with patients, address concerns, and assist with treatment and surgery bookings.
- Financial Counselling: Explain treatment estimates, payment options, and insurance-related processes.
- Interdepartmental Coordination: Work closely with doctors, optometrists, OT teams, billing, and other departments to ensure a seamless patient journey.
- CRM & Documentation:



Maintain accurate records of counselling discussions, patient preferences, follow-ups, and treatment decisions.
- Performance Management: Work towards patient satisfaction, treatment conversion, and revenue targets while maintaining ethical counselling practices.

Eligibility Criteria 1. Experienced Candidates

- Graduate in any discipline from a recognised university.
- Relevant experience in sales, relationship management, customer service, hospitality, healthcare, or patient counselling.
- Prior experience in hospitals, healthcare services, or consultative sales will be an advantage.
- Strong communication, interpersonal, and negotiation skills.

2. Entry-Level Candidates

- Fresh diploma holders in Management, Business Administration, Hospital Administration, Healthcare Management, Marketing, or related disciplines.
- Fresh graduates with relevant management or customer-facing training may also apply.
- Strong communication skills and a willingness to learn patient counselling and relationship management.
- No prior hospital experience required. Structured training will be provided.

Preferred Skills & Attributes
- Excellent verbal communication skills in English, Hindi, and/or Marathi.
- Empathetic, patient-centric approach.
- Confidence in interacting with patients and their families.
- Ability to understand patient budgets and explain suitable treatment packages.
- Good organisational skills and attention to detail.
- Basic computer proficiency and willingness to learn CRM/EMR software.
- Ability to work in a fast-paced hospital environment.
- Willingness to work with different departments
- Comfortable working towards defined performance targets.

What We Offer
- Opportunity to build a career in healthcare and patient relationship management.
- Structured training in ophthalmic services, patient counselling, and hospital processes.
- Practical exposure to patient coordination and hospital operations.
- Professional development and growth opportunities based on performance.

📌 Patient Relationship Manager (RM) (Mumbai)
🏢 Crystal Eye Hospital
📍 Mumbai