Key Responsibilities

1. Handle inbound and outbound patient calls.
2. Clarify queries related to medical bills, insurance adjustments, and account balances.
3. Follow up with patients regarding outstanding balances.
4. Collect payments securely and accurately.
5. Assist eligible patients in setting up payment plans as per company guidelines.
6. Update patient accounts, call notes, payment details, and follow-up activities.
7. Escalate disputed or complex billing issues to the appropriate team.
8. Provide skilled, courteous, and empathetic customer service.
9. Maintain patient confidentiality and comply with HIPAA requirements.
10. Meet call quality, productivity, and collection targets.

Required Skills & Qualifications: Minimum 2+ years of relevant experience in patient calling, patient collections, or medical billing.

Strong verbal and written English communication skills.

Professional telephone etiquette and active-listening skills.

Ability to explain billing information clearly and handle sensitive conversations professionally.

Knowledge of US healthcare billing and patient collections.

Experience with NextGen or eClinicalWorks (eCW) EHR will be an added advantage.

📌 Patient Calling Specialist (Hyderabad)
🏢 Credense Medical Billing
📍 Hyderabad