Job Summary

Job Title: Oracle Fusion Technical Support Consultant

Location: Hyderabad

Employment Type: Full Time, regular, hybrid work arrangement

We are seeking an experienced Oracle Fusion Technical Support Consultant to join our Global Shared Services Centre (SSC) in Hyderabad.

Our Oracle Fusion landscape supports 40+ countries across APAC, EMEA, North America, and LATAM, making this a high-impact global support position.

The primary responsibility is to support and maintain existing Oracle Fusion technical components, including templates, reports, integrations, einvoicing processes, and interface frameworks.

In addition to day-to-day support, the role will also work on small change requests and may participate in larger global projects as needed.

Key responsibilities

- Global Technical Support Issue Resolution (Primary Focus)
- Deliver L2/L3 technical support for Oracle Fusion across 40+ countries and multiple time zones.
- Troubleshoot issues related to:
- BI Publisher, OTBI Reports FRS
- BICC
- FBDI/HCM/financial interface errors
- REST/SOAP API integrations
- UCM file transfers and staging table exceptions
- Investigate and resolve regional localization issues (tax, statutory fields, formats).
- Provide rootcause analysis and implement sustainable fixes.
- Knowledge of Sandbox creation, Webservices, exposure to Groovy Script.

Template Maintenance Localization

- Support, modify, and enhance BI Publisher templates across:
- GL, AP, AR, FA, CM

- Procurement

- PPM

- Subscriptions

- RMCS

- Ensure templates meet

- Global standards

- Local statutory requirements
- Branding, language, and formatting conventions





EInvoicing Support (MultiRegion)

- Support einvoicing processes across APAC, EMEA, LATAM, and North America.
- Troubleshoot schema validations, rejections, data extraction issues, and statutory updates.
- Work with regional Finance and Tax teams for compliance and legislative changes.

Integration Support (MuleSoft Collaboration)

- Act as the Oracle Fusion technical liaison for all MuleSoft integrations.
- Support Oracle-side integration components:
- REST/SOAP service enablement
- FBDI inbound processes
- BI Publisher extracts
- UCM interfaces

- Help troubleshoot cross-system issues using payloads, logs, and error reports.
- Support testing for integration changes and enhancements.

Reports Support Enhancements

- Maintain and troubleshoot OTBI reports, BI Publisher reports data models, and Financial Reporting Studio (FRS) reports.
- Optimise report performance and ensure accuracy across global regions.

Support for Small Change Requests

- Deliver minor enhancements to existing templates, reports, data models, FBDI integrations, API configurations, and BICC PVO Enhancements.
- Participate in scoping, technical impact analysis, and documentation.
- Ensure changes are fully tested and deployed following standard change control.

Participation in Larger Projects (as needed)





- Assist in requirements gathering, technical design, testing, or cutover tasks.
- Support global rollouts, current country onboarding, or module enhancements.
- Contribute technical inputs for integration, reporting, and data conversion activities.

Quarterly Patch Support

- Perform technical impact assessment after each Oracle Cloud quarterly update.
- Run regression testing and fix patch-related defects.
- Coordinate with global stakeholders on any changes impacting technical components.

InScope Oracle Fusion Modules

- Financials: GL, AP, AR, FA, CM
- Project Portfolio Management (PPM)
- Subscriptions Management
- Order Management (OM)
- Revenue Management (RMCS)

These modules are deployed globally across 40+ countries in APAC, EMEA, NA LATAM.

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

📌 Oracle Fusion Technical Support Consultant (Bengaluru)
🏢 Aveva
📍 Bengaluru