Roles and Responsibilities :

- Provide email support to customers regarding their queries and concerns related to travel bookings, cancellations, and refunds.

- Assist in processing ticketing requests, resolving issues, and ensuring timely resolution of customer complaints.

- Utilize Excel skills to maintain accurate records of transactions, updates, and reports for internal use by the team.

- Offer excellent customer service through effective communication via phone calls or emails.

Job Requirements :

- 0-1 year of experience in back office operations or a similar role.

- Proficiency in using Microsoft Office applications (Excel) for data entry and record-keeping purposes.

- Robust understanding of airline industry processes and procedures related to ticketing and reservations.

📌 Operations Intern (Gurugram)
🏢 Nimbuspost
📍 Gurugram