Req ID#: 418251

IN, Hyderabad,

Primary Job Responsibilities

- Responsible for operations delivery for the customer service process for the largest
- Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
- People Metrics – Shrinkage and Attrition
- Channel of service – Inbound Voice, Social Media, Chat & Email
- Conducting Performance Reviews and Coaching for team members

- Weekly client interaction

- Quality and Training
- Team management / Performance evaluation

- Process Improvement / Compliance
- Identify and drive continuous improvements and initiatives in process
- Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team

Skills/Knowledge/Abilities

Education-Any Graduate

Experience Target-12- 18 years

Specialized Certifications

📌 Operation Manager- Healthcare (Hyderabad)
🏢 Foundever
📍 Hyderabad