Key Responsibilities:

A.

Online

Sales &

- Business Growth

- Develop and implement strategies to achieve monthly and annual online sales targets.

- Identify current online sales channels and business opportunities.

- Improve sales conversion, average order value and repeat purchases.

- Monitor competitors, market trends, pricing and product demand.

B. Marketplace &

- Website Management :

- Ensure accurate product listings, product descriptions, images, pricing and inventory.

- Coordinate product launches, catalog updates, promotions and online campaigns.

- Improve website performance, customer experience and conversion rates.

- Monitor product ratings, reviews, returns and cancellation rates.

C. Team Management:

- Lead and supervise the online sales, marketplace operations, catalog and customer support teams.

- Set individual and team targets and review performance regularly.

- Coordinate with marketing, merchandising, warehouse, dispatch and finance teams.

- Train team members and improve productivity.

D. Order &

- Operations Management :

- Ensure timely order processing, dispatch and delivery coordination.





- Monitor stock availability and inventory accuracy across all online channels.

- Reduce order cancellations, returns, RTO (Return to Origin) and customer complaints.

- Coordinate with logistics partners and marketplace account managers.

- Ensure proper handling of returns, refunds and customer escalations.

E. Marketing &

- Promotions:

- Coordinate with the digital marketing team for paid campaigns, offers and promotions.

- Plan seasonal campaigns for festivals, weddings and current collections.

- Track advertising expenditure, ROAS and overall campaign profitability.

- Use sales data and customer insights to improve product performance.

F. MIS &

- Reporting:

- Prepare daily, weekly and monthly online sales reports.

- Monitor sales targets versus actual sales.

- Track channel-wise revenue, gross margins, returns, cancellations and advertising costs.

- Present business performance, challenges and growth plans to management.

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits

- Leave encashment

Work Location: In person

📌 Online Sales Head (Delhi)
🏢 Surya Ethnic fashion India
📍 Delhi