Role Purpose To establish dedicated OMS data, reporting, and exception management capability for D2C operations. The role will ensure accurate and timely order visibility, proactive tracking of delayed and ageing orders, and data-driven insights to support timely resolution of operational issues and continuous improvement.

Key Responsibilities

1. OMS Data & Reporting: Extract, consolidate, validate, and maintain D2C order data and prepare accurate daily, weekly, and monthly reports.

2. Order Visibility: Track delayed, stuck, and ageing orders; highlight pending orders and potential SLA breaches.

3. Planned vs. Actual Tracking: Monitor planned versus actual order milestones and identify deviations against committed timelines.

4. Exception Management: Identify operational exceptions, coordinate with relevant stakeholders, follow up on pending actions, and track issues through closure.

5. Analytics & Root Cause Analysis: Conduct first-level data analysis to identify recurring delays, process gaps, trends, and business impact.

6. Dashboards & MIS: Prepare dashboards, performance reports, and concise management summaries highlighting key exceptions and action areas.

7. Continuous Improvement: Identify opportunities for improved reporting, process standardisation, and automation; support corrective and preventive actions (CAPA).

Key KPIs / Success Measures

1. Reporting Accuracy & Timeliness: Reports published accurately within agreed timelines.

2. Order Visibility: Daily tracking and reporting of delayed, stuck,



and ageing orders with explicit ownership.

3. Exception Closure: Timely follow-up, escalation, and tracking of identified exceptions to closure.

4. SLA Monitoring: Timely identification and reporting of actual or potential order SLA breaches.

5. Analytical Insights: Regular identification of recurring issues, root causes, trends, and business impact.

6. Reporting Efficiency: Reduction in manual data consolidation and report preparation through standardisation and automation.

7. Action Tracking: Timely updates on corrective actions and pending stakeholder commitments.

Qualification & Experience

- Graduate in Business Administration, Supply Chain, Operations, Analytics, or a related discipline.

- 2–3 years of relevant experience in data analysis, MIS reporting, order management, or supply chain operations.

- Advanced MS Excel skills, including PivotTables, lookup functions, data cleaning, and report automation.

- Working knowledge of Power BI and dashboard preparation.

- Understanding of OMS/WMS systems, order lifecycle tracking, logistics operations, and SLA monitoring.

- Strong analytical, problem-solving, coordination, and communication skills.

- Ability to manage daily reporting deadlines and multiple operational priorities.

Preferred Industry Background

- D2C and e-commerce operations.

- Retail and omnichannel order fulfilment.
- Supply chain, logistics, and last-mile delivery.

- Experience working with OMS/WMS platforms and large order datasets will be an added advantage.

📌 OMS DATA Analyst (Bengaluru)
🏢 Duroflex Group
📍 Bengaluru