Role & responsibilities:

- Responsible for overall Plan and design of Nexthink Architecture
- Prepare Nexthink Implementation & Deployment Project & Execution Plan
- Responsible for managing Nexthink Cloud instance and if (on-Prem) Appliance via Linux command line
- Creation of Nexthink process documentations
- Responsible for preparing Nexthink test cases and Test execution
- Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off
- Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies
- Envision, Plan & deploy Nexthink infinity operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc..
- Create scripts in PowerShell for Infinity or Nexthink Act modules.
- Leading team of BAU consultants / engineers
- Provide technical guidance and coordination with onsite / offshore team
- Review Nexthink Engineering/Deployment project plan and progress
- Participate in program and project review meetings
- Coordination with BAU team for handover
- Responsible for overall reporting and technical documentation needs.

Preferred candidate profile: Should be willing to work in 24/7 environment (Shift will depend on the Project)





- Strong Knowledge of Nexthink concepts, Architecture and Operational configurations
- Good to know NQL Nexthink Query Language
- Strong knowledge in windows 10 and Windows 11 Operating System
- Positive Knowledge of Desktop Support operations on L2 and L3 levels and incident management, Problem Management & Change Management
- Basic Knowledge of NQL Command/Linux /Unix Commands
- Basic Knowledge of SCCM deployment
- Good Customer orientation and coordination skills
- Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
- Basic knowledge of Active Directory and Windows Servers
- Basic understanding of networking concepts
- Good Working knowledge in PowerShell scripting
- Be the first point of escalation for any issues
- Manage the DEX score as per the agreed compliance score
- Manage team (onsite and offshore) and ensure deliverables are met on time
- Strong communication & presentation skills

Certifications:

1. windows 10 and Windows 11 Certification.
2. Nexthink IT Support Module Certification – Mandatory
3. Nexthink IT Admin Module Certification – Mandatory
4. Infinity certifications

📌 Nexthink Consultant - SME (FTE) (Bengaluru)
🏢 Carnation Infotech
📍 Bengaluru