Key Responsibilities

Network Operations & Support (L1)

- Own L1 incident and service request tickets; perform initial diagnosis, document findings, and escalate to L2/L3 as needed.
- Provide remote/in office support for user connectivity issues (LAN/WAN/Wi‑Fi) and report chronic problems for RCA.

Configuration & Troubleshooting (SOP-Driven)

- Assist with Cisco Routing & Switching tasks: interface status checks, VLAN assignments, port security basics, and ACL updates (pre‑approved).
- Support Fortinet/Check Point operations: review firewall rule hits, add/modify policy objects and NAT entries (standard changes with approvals).
- Validate and report MPLS and Internet Leased Line (ILL) link status; coordinate with ISPs for outages and track incident progress.




- Execute basic static routes, TransNAT checks, and NSG/route table verifications under guidance.

Monitoring & Reporting

- Proactively monitor with SolarWinds, Cisco ThousandEyes, and Meraki Dashboard; acknowledge alerts, open tickets, and document actions.
- Generate daily/weekly health reports, utilization snapshots, and assist with capacity planning inputs.

Documentation & Compliance

- Maintain network diagrams, device inventories, change records, and SOPs/runbooks.
- Ensure adherence to security baselines, access controls, and operational standards.

📌 Network Engineer (Gurugram)
🏢 XCEEDANCE
📍 Gurugram