: MIS Executive – BPO / Sales Data

Company: Atiya Healthcare Pvt Ltd

Location: Karol Bagh, Central Delhi

Experience: 2–6 Years

Employment Type: Full-Time

Department: MIS / BPO Operations

Job Summary

We are looking for a detail-oriented and analytical MIS Executive with 2–6 years of experience in the BPO/Call Center industry. The ideal candidate must have strong Advanced MS Excel skills and hands-on experience handling sales data, data churning, performance reporting, and campaign analysis.

Key Responsibilities

- Prepare daily, weekly, and monthly MIS reports for sales and BPO operations.
- Manage, clean, validate, and analyse large volumes of sales and calling data.
- Prepare agent-wise, team-wise, and campaign-wise performance reports.
- Track sales targets, achievements, conversion rates, productivity, and lead performance.
- Generate reports on call volumes, connected calls, follow-ups, and sales conversions.
- Perform data churning, data filtering, duplicate removal, and data validation.
- Develop dashboards and performance trackers using Advanced Excel.
- Use Pivot Tables, VLOOKUP, XLOOKUP, HLOOKUP, IF, SUMIFS, COUNTIFS, and other Excel formulas.
- Analyse campaign performance and identify trends, gaps, and improvement opportunities.
- Coordinate with Operations Managers, Team Leaders, Sales Teams, and Dialer Teams.
- Ensure data accuracy, timely reporting,



and confidentiality of business information.
- Support management with data-driven insights for operational and sales decisions.

Required Skills & Qualifications
- 2–6 years of relevant experience in MIS, preferably in the BPO/Call Center sector.
- Strong proficiency in Advanced MS Excel.
- Hands-on experience in sales data management and reporting.
- Knowledge of data churning, data cleaning, data validation, and analysis.
- Experience preparing daily productivity, sales, and performance reports.
- Understanding of BPO sales processes, targets, and conversion metrics.
- Strong analytical, numerical, and problem-solving skills.
- Positive communication and coordination skills.

Preferred Skills
- Experience with dialer platforms such as Ameyo, Drishti, Avaya, or Genesys.
- Knowledge of campaign strategies and dialer performance reporting.
- Familiarity with Power BI, SQL, Macros, or VBA.
- Experience in data automation and dashboard preparation.

Candidate Profile Candidates with previous BPO sales process experience and strong hands-on exposure to Advanced Excel, sales reporting, and data analysis will be preferred.

Interested candidates can share their updated resumes with HR Nancy at (phone hidden).

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 MIS Executive (Karol Bagh)
🏢 Atiya Healthcare
📍 Karol Bagh