Role Summary

We are seeking an experienced Mortgage Solutions Architect to design and develop scalable, cost-effective and technology-enabled solutions for mortgage clients across Loan Origination, Servicing and Post-Closing. The role will work closely with Sales, Operations, Technology and Finance to develop end-to-end operating models, support RFPs, structure commercial solutions and drive business transformation.

Key Responsibilities

1. Solution Design & Architecture

- Design end-to-end and component-based outsourcing solutions
- Assess client processes, operational challenges, systems, productivity and performance metrics to identify transformation opportunities.
- Develop global delivery models across onshore, nearshore and offshore locations, considering regulatory and licensing requirements.
- Create process maps, capacity models, staffing plans, productivity benchmarks and phased transition strategies.

2. RFP & Presales Support
- Lead solution development for RFPs, RFIs, client proposals and strategic outsourcing opportunities.
- Conduct client discovery workshops to understand business requirements, operational challenges and transformation objectives.
- Develop solution presentations, operating models, implementation roadmaps and business cases.
- Present proposed solutions to client leadership and support commercial negotiations.

3. Commercial & Financial Modeling
- Partner with Finance and Sales to develop competitive pricing models, including FTE-based, transaction-based and outcome-based pricing.




- Build capacity and productivity models, estimate staffing requirements and identify cost optimization opportunities.
- Develop business cases highlighting cost savings, operational efficiencies and measurable client advantages.

4. Process Transformation & Automation
- Identify opportunities for process re-engineering, workflow optimization, automation and AI adoption.
- Collaborate with Technology teams to integrate digital solutions into mortgage operations.
- Establish KPIs, SLAs, governance frameworks and reporting requirements to measure operational performance.

Required Qualifications & Experience

- 5 + years of experience in the Solutions Architecture, Mortgage experience preferrable
- Proven experience in BPO solution design, RFP management, capacity planning and commercial modeling.
- Understanding of US mortgage regulatory requirements, licensing considerations and offshore delivery restrictions.
- Knowledge of automation, AI-enabled workflows, process improvement and operational analytics.
- Excellent stakeholder management, analytical thinking and communication skills.

Preferred Qualifications

- Experience designing large-scale mortgage outsourcing and vendor consolidation solutions.
- Exposure to global delivery operations across India, the Philippines and the US.
- Experience with Power BI, workflow automation and AI-driven mortgage transformation.
- Prior experience presenting complex operating models and commercial proposals to senior client executives.

📌 Mid Management - TRNS_TRNS (Bengaluru)
🏢 Moder
📍 Bengaluru