Job highlights

- Experience in building and maintaining relationships,while working to mitigate churn and drive engagement and renewals . Ability to use CRM tools and systems,exposure to dealing with data privacy (nice-to-have) .
- 3+ years of professional work experience in a customer-facing position .

Job Summary Overseeing the entire customer lifecycle, from onboarding to enabling business success for customers. Driving retention and growth among our customers by understanding their business needs and helping them succeed. Managing telephonic/email/chat communication with customers.

Collaborating with the rest of the team on new member-centric initiatives. Strive to achieve high member satisfaction by going above and beyond. Ensuring our customers are updated with the latest product features and versions, and how these changes can benefit them.

Responsibilities

- Overseeing the entire customer lifecycle, from onboarding to enabling business success for customers
- Driving retention and growth among our customers by understanding their business needs and helping them succeed
- Managing telephonic/email/chat communication with customers
- Collaborating with the rest of the team on recent member-centric initiatives




- Strive to achieve high member satisfaction by going above and beyond
- Ensuring our customers are updated with the latest product features and versions, and how these changes can benefit them

Requirements

- 3+ years of professional work experience in a customer-facing position
- Excellent written and verbal communication skills and strong command on English communication
- Knowledge of financial products and markets would be an added advantage
- Proactiveness and ability to take ownership of tasks and projects
- Experience in building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Ability to use CRM tools and systems, exposure to dealing with data privacy (nice-to-have)
- Excellent organization, prioritization, and multi-tasking skills with strong attention to detail

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Member Partner (Mumbai)
🏢 dezerv.
📍 Mumbai