Manager, Product Management

Overview The Mastercard Small & Medium Enterprise team is looking for a Manager, Product Management to drive our customer experience strategy forward. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. As a member of this team, you will have the chance to shape and influence the new customer experience using customer inputs, data and product development capabilities.

As a Manager, Product Management you will become a subject matter expert on the underlying product capabilities and work closely with engineering teams for product development and delivery. This role is heavily involved in overall product management lifecycle from ideation to delivery which includes product testing and release.

Role

- Liaise between Mastercard s internal teams (global solution managers, regional product managers, customer support etc.) and technical teams, translating customer needs into deliverable features, identifying possible solutions, and defining detailed product requirements.
- Elaborate features keeping the customer value in focus and ensuring the stories in the feature allow the engineers to fully execute the intended outcome of the feature.
- Work with development teams, software architects, product management, UX and other stakeholders to deliver elaborate features and ascertain correctness of the outcome.
- Participate in prioritization discussions within senior product management group.




- Validate technical delivery and ensure that delivered functionality complies with the product requirements and is fit-for-purpose.
- Prepare launches and monitors product performance, adoption, and operational health.
- Support and participate in post-launch reviews and ensure feedback is reincorporated into enhancements.
- Support development of user guides and release documentation.

All About You

- Experience in delivering cutting edge customer experiences and usage of components for creating front end interfaces.
- Solid experience working with RESTful services, enabling productive integration of backend systems and accelerating digital product development.
- Demonstrated ability to understand complex software systems and communicate effectively with technical specialists.
- Experience in requirements gathering and relationship building with external and internal customers.
- Proven Agile experience with a track record of being able to work closely with scrum teams, collaborate with vendors and peer level professionals to collaboratively deliver working software.
- Proven capacity to balance your work across multiple work streams while still meeting deadlines.
- Ability to communicate clearly to all stakeholders from product, architecture, development, legal, marketing,



documentation and operational sides.
- Degree in Information Technology, Software Engineering, Business, or a related discipline.
- (Desirable) Payment Industry experience.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

- Abide by Mastercard s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Product Manager,

Industry Type: FinTech / Payments,

Department: Product Management,

Employment Type: Full Time, Permanent

Role Category: Product Management - Technology

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills agilearchitecturecorporate securitycustomer experiencecustomer supportdigital paymentsfront endinformation securityinformation technologylegalmarketingproduct developmentproduct managementproduct testing

📌 Manager, Product Management (Pune)
🏢 Mastercard
📍 Pune