About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.co

Role Summary

The Operations Manager is responsible for leading and overseeing Employee Health Operations, with a strong focus on Annual Enrollment (AE) / Open Enrollment activities for the US market. This role is accountable for driving operational excellence, service delivery, quality, productivity, stakeholder management, workforce planning, and compliance while ensuring a seamless enrollment experience for customers, employers, brokers, and internal partners.

The role requires a hands-on professional who can manage fast-paced, seasonal environment, balance peak volume demands, drive continuous improvement initiatives, and build strong partnerships with US-based partners.

Roles & Responsibility:

Lead and execute strategic projects, operational transformations, and Annual Enrollment readiness initiatives.

End-to-end Employee Health Operations supporting Annual/Open Enrollment programs.

Deliver performance against SLAs, productivity, quality, turnaround time, and customer experience metrics.

Drive workforce planning, capacity management, and peak-season readiness to support business demands.





Monitor operational performance and implement corrective actions to achieve business objectives.

Develop project plans, manage timelines, risks, dependencies, and stakeholder communications.

Coordinate cross-functional teams to ensure successful implementation of process improvements, technology enhancements, and business initiatives.

Track project milestones and ensure delivery within scope, timeline, and budget.

Partner closely with US business leaders, clients, and enabling functions.

Provide regular operational updates, business insights, and executive reporting.

Manage operational escalations and ensure effective stakeholder communication.

Establish and maintain quality assurance standards and operational controls.

Drive automation, process optimization, and efficiency initiatives.

Ensure adherence to regulatory, compliance, audit, and organizational requirements.

Education

Bachelor’s or master’s degree for a reputed and qualified institute

18+ years of operations experience, including people management responsibilities.

Proven experience managing US Employee (Health) Benefits Administration, or Insurance Operations.

Experience leading Annual Enrollment / Open Enrollment programs preferred.

Strong project and program management capabilities.

Experience managing large teams in a high-volume, deadline-driven environment.

Strong analytical, problem-solving, stakeholder management, and communication skills.

Domain Requirement (preferred)

Employee Health Advantages Administration (US Market)

Annual/Open Enrollment Operations

Medical, Dental, Vision, FSA, HSA, HRA, COBRA Administration

Health Insurance and Advantages Operations

Regulatory and Compliance Requirements related to US Healthcare Advantages

Other:

Willingness to work from office during evening, night, or rotational shifts based on business and operational requirements.

Location:

Noida

📌 Manager - Operations (India)
🏢 Voya Financial
📍 India