Job Summary This position is open with Bajaj Finance ltd. To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.

Duties and Responsibilities

- Do analysis for monitoring suspect transactions.
- Report the findings within timelines to the senior management.
- Investigation Root Cause Analysis of fraud/dispute cases
- Analysis of Direct Fraud Trends Investigation/Action to be taken for limiting the risks.
- Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT.
- Share trigger-based data at field for investigation and coordinate with them for timely closure
- Ensure error free dashboards are circulated within defined period

Major Challenges

- Understand complete various processes and prepare data reports / Dashboard
- Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
- Coordination within RCU Field team (Rural Urban) to ensure the field investigation is done in defined time.

Decisions

- Propose new strategy for field and HO team to prevent malpractice.
- Propose changes in system and daily reporting in favor of RCU unit.
- Introduce recent technology or new ways to control fraud.

Interactions

- Internal Clients - Risk Team: To understand and align on policy changes and ascertain impact; Customer Service, Product and Sales Teams:



To understand market challenges and recent fraud trend or complaints related to fraud; Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
- External Clients - Vendors Channel Partners:

- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

Dimensions

- Financial Dimensions (FY 19): NA
- Other Dimensions (FY 19): Total Team Size: 0; Number of Direct Reports: 0; Number of Indirect Reports: 0; Number of Outsourced employees: 0

Required Qualifications and Experience

- Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)
- Should at least have 2-3 years of experience in similar industry.
- Must have Good Excel knowledge. Having SQL Power BI knowledge would be preferred.
- Good knowledge of Credit Card business.

Role: Product Manager - Pharma, Industry Type: Banking, Department: Product Management, Employment Type: Full Time, Permanent Role Category: Product Management - Other Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills automation credit cardcustomer experiencecustomer servicedashboardfield investigationfinancefraud monitoringoperationspower biroot cause analysissalessql

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