Job Summary

This position is open with Bajaj Finance ltd.

Responsibilities

- Collections

- Drive desired efficiency on Collection / persistency to support verticals PL

- Engage with both TB Field teams to drive collections calling visits ( On Roll Off Roll )

- Create easy dashboards to sensitize teams on collections waterfall, through constant dashboards everyday

- Ensure team guidance for driving DRR and Shortfall coverages

- Customer services Ensure real time customer query/escalation closure with effective coordination with all stakeholder (Ops/IT/Analytics/ Partner Etc)

- Daily Con-call with teams across the country (Both TB Field)

- Guide team in data analysis of high/ avg / low performers, engage with managers Individual Contributors to drive on expectations and drop coverages

- Analyse trend of bounce and suggest Drive betterment on Bounce/Cancellations trend

- Generate ideas and provide suggestions for improving Collections effectiveness and efficiency

- Capability build, APP, System ETC for effective collections activities

- Team Manager - manage a team of off roll on roll staff

- Subject matter expert in insurance product Collections process

- Work in synergies with business planning on change management (product process changes etc.), top line/bottom line,



cancellation collection control

- Cancellations Control Ensure onus on cancellations minimization

- Ensure optimum efficiency on Penal income

Required Qualifications and Experience

- Education qualification: MBA Marketing Sales

- Should have 5-6 years+ of prior experience in relevant roles, preferably in financial services

- Must possess positive Insurance Product, analytical skills, communication and interpersonal skills

- Should be able to understand and identify patterns for projections on CE%

- Should be able to apply business sense on tele Sales Insurance Field verticals

- Be familiar with Insurance products (Group / Retail Products)

Role: Key Account Manager,

Industry Type: Banking,

Department: Sales & Business Development,

Employment Type: Full Time, Permanent

Role Category: Enterprise & B2B Sales

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Analytical Skills

AnalyticsBusiness PlanningChange ManagementCollections ProcessCommunication And Interpersonal SkillsData AnalysisFinanceFinancial ServicesInsurance ProductsMarketingRetailSalesSubject Matter Expert

📌 Manager - Insurance Business (Pune)
🏢 Bajaj Finance
📍 Pune