Reporting To

DGM– D2C Supply Chain

Recommended Experience

8–12 years in transportation/logistics operations, with demonstrated ownership of First Mile, Middle Mile or Last Mile networks

Role Purpose

Own end-to-end transportation operations across First Mile, Middle Mile and Last Mile — ensuring vehicle availability, service performance, cost control and vendor governance with full network-level visibility.

Key Responsibilities

• Own end-to-end transportation and logistics operations across the network.

• Lead transporter/vendor onboarding, governance and performance management.

• Own vehicle planning, deployment, utilization and availability.

• Maintain network-level visibility of vehicle count, type, capacity, route, deployment and utilization.

• Manage work orders, rates/contracts, billing validation and reconciliation with Finance.

• Ensure vehicles report and depart on time and meet defined transit/delivery SLA.

• Monitor vehicle condition, compliance and documentation.

• Manage breakdowns and contingencies with minimum service disruption.

• Track First Mile, Middle Mile and Last Mile transportation performance.

• Develop transporter scorecards covering SLA, cost, utilization, damages, cancellations and compliance.





• Drive logistics cost optimization through route, vehicle and capacity utilization.

• Partner with Tech/Product teams on vehicle tracking, GPS visibility, control-tower dashboards and exception alerts.

• Conduct RCA/CAPA for delays, breakdowns, capacity shortages and recurring issues.

• Support peak/festival capacity and contingency planning.

Key KPIs / Success Measures

• On-time vehicle reporting and departure

• Transit/delivery SLA adherence by mile (First/Middle/Last)

• Vehicle utilization and capacity fill rate

• Freight cost per unit/km vs. budget

• Transporter scorecard compliance (SLA, cost, cancellations)

• Billing accuracy and reconciliation TAT

• Breakdown/contingency resolution TAT

• CAPA closure rate for recurring transportation issues

Qualification & Experience

Graduate/Postgraduate in Supply Chain, Logistics or Operations. 8–12 years of progressive experience managing First/Middle/Last-mile transportation, transporter contracts and control-tower/TMS systems.

Preferred Industry Background

Retail, D2C, FMCG, e-commerce or 3PL with multi-modal transportation networks (FTL/PTL, last-mile fleets) and active vendor/transporter ecosystems.

📌 Manager (Bengaluru)
🏢 Duroflex Group
📍 Bengaluru