Handling all logistics related queries which will be routed from the CS team through mails, chats, and calls. Closing urgent deliveries, POD, disputed cases raised from customers Closing all the cases for customers within defined TAT. Need to take ownership and close customer queries with a positive response.

Enhances organization reputation by accepting ownership for accomplishing current and different requests. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.

Engaging with a cross functional team. Handling day to day logistics operations and interacting with different teams warehouse, finance, retail stores. Monitor dispatch to deliver TAT and prepare the action plan for further improvement.

Conduct

Weekly performance meetings with LPs to provide feedback. Proactive actions on the basis of data analysis. Identify the stuck shipments and provide Tat for tail shipment Dispatch to in transit delays. Manage non delivery related issues. Marketplace operations closure. Shipment cycle closure.

📌 Logistics Coordinator (Mumbai)
🏢 B2b Labyrinth Solutions Private
📍 Mumbai