Role Summary

Owns end-to-end training delivery and quality across multiple training centres in a region. Leads a team of Assistant Trainers and Associate Trainers, sets the training calendar, and is accountable for expert readiness and rating outcomes across the region.

Key Responsibilities

- Conduct NHT classroom/virtual training sessions Day1 & Day2

- Own the training calendar and batch planning across all assigned TCs.

- Lead, coach, and review the performance of Assistant Trainers, Associate Trainers and Onboarding Associate.

- Drive training quality standards and ensure consistent delivery across centres.

- Analyze assessment, Go-Live, and expert rating data to identify training gaps by centre.

- Adapt training content and retraining plans based on ground findings.

- Conduct field/hood visits and root-cause analysis for centres with declining ratings.

- Report regional training performance to the Regional Manager and Training & Quality leadership.

Requirements





- 3+ years of training/facilitation experience, including at least 1 year leading or supervising other trainers.

- Experience in hospitality/housekeeping/BPO/Any service industry - Training Soft Skills

- Strong data orientation comfortable analyzing trends across batches and centres.

- Strong spoken and written communication in local language and English.

- Proficiency with Google Sheets/Forms; comfort presenting findings to stakeholders.

- Prior experience managing multiple training centres or a distributed team is a solid plus.

Key Performance Indicators (KPIs)

- Regional Go-Live conversion rate and assessment pass rate.

- Expert rating trends for the experts from the TC(30/60/90 day).

- Trainer team performance and retention.

- Turnaround time on retraining/root-cause interventions for underperforming centres.

📌 Lead Trainer (Bengaluru)
🏢 Snabbit
📍 Bengaluru