Job highlights

- Proven experience in communications,campaigns,or public affairs,ideally within artificial intelligence,digital finance,development or consumer rights
- Experience producing virtual and in-person events
- Experience working across international contexts with multicultural teams

Job Summary Job title: Lead, Strategic Communications, Artificial Intelligence

Location: Remote

Salary: 40,000-45,000 per annum

Contract: Full-time, Fixed-Term of 1 Year (Grant Funded) with potential for extension

Reports to: Director of Digital Programmes

Role Overview The successful candidate will combine creativity, strategic communications expertise and strong project management skills with the ability to connect diverse audiences around a shared vision for fair and resilient digital finance.

Purpose of the role: We are seeking an exceptional Strategic Communications Lead for Artificial Intelligence to deliver strategic communications, campaigns and events that amplify the impact of Consumers International's Agentic AI Governance workstream and broader AI work. This role will lead the design and delivery of compelling storytelling, thought leadership and strategic communications across multiple channels, ensuring that consumer perspectives shape the artificial intelligence agenda. Working closely with our Director of Digital Programmes, AI Consumer Rights Specialist and AI Governance Technical Lead, this person will manage the communications and production of key events, including launch of our Framework guiding AI Agentic Governance, related AI events for World Consumer Rights Day, and Consumers International Global Congress.

They will ensure that outputs from our Artificial Intelligence workstream are effectively communicated to Members, relevant regulators and consumer protection authorities, funders and global partners.

Responsibilities

- Develop and deliver a communications strategy for the Consumers International Agentic AI work and and wider artificial intelligence and privacy initiatives, ensuring clear messaging,



visibility and consistency across all channels.
- Lead the positioning of Consumers International as a trusted thought leader in artificial intelligence governance through strategic storytelling and event communications.
- Collaborate with the Director, Digital Programmes, AI Consumer Rights Specialist, and the AI Governance Technical Lead, to plan and execute integrated advocacy and communications campaigns that drive tangible policy and behavioural change.
- Ensure all communications align with our global strategy, values and brand identity.
- Translate complex artificial intelligence issues into compelling narratives and accessible communications products.
- Work closely with our central communications team to manage production of grant-funded outputs including reports, case studies, advocacy materials, blogs, social media content and newsletters.
- Develop clear, high-quality content that elevates Consumers International's impact in artificial intelligence, ensuring outputs reach key audiences including regulators, policymakers, funders and global stakeholders in digital finance.
- Maintain and elevate editorial standards and ensure alignment with organisational messaging.
- Co-lead the planning, coordination, and delivery of events, virtual dialogues and global campaigns.
- Lead event communications and logistics, ensuring events are impactful, inclusive and high-quality.
- Support production of the Consumers International Global Congress and other flagship events, ensuring solid integration of the AI Agentic workstream visibility and messages.




- Work with Members and partners to spotlight success stories and case studies through live events and digital channels.
- Collaborate with Members, ecosystem partners and funders to maximise visibility of joint work.
- Provide communications support to consumer associations receiving sub-grants to help them tell their stories and communicate their impact.
- Facilitate cross-network storytelling that highlights progress, learning and consumer voice across regions.
- Build relationships with communications counterparts in partner organisations.
- Track and evaluate communications impact through metrics on reach, engagement and influence.
- Capture lessons and best practices to strengthen future campaigns and outputs.
- Ensure grant reporting requirements on communications and visibility are met.
- Co-developing a pipeline of partnership opportunities, targets, proposals, and supporting content for Consumers International's engagement with values-aligned philanthropic and business partners, in collaboration with the broader AI and Consumers International team.

Qualifications

- Proven experience in communications, campaigns, or public affairs, ideally within artificial intelligence, digital finance, development or consumer rights.
- Strong writing, editing and storytelling skills across long-form and digital formats.
- Experience producing virtual and in-person events.
- Ability to translate technical concepts into clear, engaging messages for diverse audiences.
- Experience working across international contexts with multicultural teams.
- Excellent project management and organisational skills; comfortable balancing multiple priorities.
- Collaborative, adaptable and creative mindset with an eye for innovation and detail.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 LEAD, STRATEGIC COMMUNICATIONS, ARTIFICIAL INTELLIGENCE (Mumbai)
🏢 Citizen Consumer and Civic Action Group
📍 Mumbai