Responsibilities

- Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.

- Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups.

- Support DCM-related activities including container visibility, destination milestone monitoring, demurrage/detention input tracking, reporting and customer/status updates where applicable.

- Ensure accuracy and timeliness of daily, weekly and monthly deliverables including PO trackers, milestone reports, KPI reports and customer updates.

- Handle customer, CX, vendor and internal stakeholder queries through structured and professional email communication.

- Maintain high-quality communication standards by ensuring timely responses, clear follow-ups and proper escalation of exceptions.

- Track operational KPIs such as timeliness, accuracy, productivity, SLA adherence and quality of output.

- Support RCA preparation for process deviations, missed SLA, reporting errors and customer escalations.

- Assist in automation and AI initiatives by preparing input files, validating outputs, testing automation results and providing process feedback.

- Maintain SOPs, IOPs, trackers and process documentation to ensure consistency, compliance and business continuity.

- Participate in training, cross-skilling and knowledge-sharing activities to support team resilience and backup readiness.

- Execute additional operational tasks assigned by the Team Leader / Manager based on business priorities.

Requirements

- Graduate with 3-5 years of relevant experience in SCM, logistics,



freight forwarding or shared services operations.

- Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking and reporting.

- Basic understanding of DCM / destination management activities will be an advantage.

- Strong written communication skills with experience in customer / stakeholder email handling.

- Positive MS Excel skills; exposure to Power BI, Power Automate, AI tools or reporting automation preferred.

- Strong attention to detail, ownership mindset, time management and ability to work under pressure.

Required Business/ Technical Knowledge

- SCM operations: import/export flows, milestone tracking, PO/shipment visibility, reporting and exception handling.

- Customer communication: ability to draft clear, professional and timely email responses.

- Reporting: ability to prepare, validate and maintain operational and KPI reports in Excel.

- Automation support: ability to support testing, validation and adoption of AI / Power Automate / reporting automation outputs.

- Process documentation: ability to follow and maintain SOPs, IOPs, trackers and training materials

Role: Technical Support - Non Voice,

Industry Type: Consumer Electronics & Appliances,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

3pl

4plaiai toolsautomationbusiness continuitycommunication skillscompliancecontainercustomer experiencedcmdestination managementemail handlingexception handlingexportfreightfreight forwardinglegallogistics

📌 Lead Logistics Customer Experience and Operations Specialist (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai