Description

- Ability of managing team & balancing workloads

- Sound knowledge of US Insurance and WC claims life cycle

- Handle assigned claims and leverage digital platforms to enable effective operations

- Communicate with the Onshore Team about any issues that arise

- Ongoing transactions, monitoring and taking corrective actions where necessary or making incremental improvements

Responsibilities

- Manage Payment and Forms team

- Ensure no Penalties or Interests are incurred on cases due to delay in processing

- Provide overall view of SLAs & inventory to the stakeholders

- Responsible for overall team performance on defined SLAs

- Capable to manage/ resolve escalations

- Ensure compliance with all regulatory/ legislative/ DOI requirements

- Provide inputs and insights to enhance team knowledge and skill

Qualifications

Minimum 6 years of work experience in Business Process Off shoring. Candidates should have at least 2 years of supervisory experience, preferably in the US P&C; Insurance (Payments & Forms) domain.

📌 Lead Assistant Manager (Noida)
🏢 EXL
📍 Noida