perience: 3–6 years

Shift: Rotational shifts

Location: Hyderabad/Bangalore

Good to have: BFSI, Capital Markets, or Investment Banking domain experience

Assessment Area

Weight

Key Evaluation Criteria

Change & Release Management

32%

Enterprise sprint release lifecycle, change risk assessment, approvals, dependency management, deployment sequencing, go/no-go readiness, rollback planning, post-deployment validation, and release closure.

Jira, Confluence & Release Notes

20%

Advanced JQL, release dashboards, scope and dependency tracking, Confluence macros, workflow diagrams, runbooks, and clear, accurate sprint release notes.

Production Troubleshooting & Oracle SQL (L2 Support)

15%

Incident investigation, log analysis, business-impact assessment, service restoration, root-cause analysis, and production-secure SQL troubleshooting.

Git, CI/CD & Jenkins

15%

Branching and merge workflows, release tagging, pipeline stages, deployment approvals, environment promotion, and failed-pipeline troubleshooting.

Client Communication

10%

Client-facing incident and release updates, risk escalation, stakeholder coordination, and effective shift handovers.

ITSM & CMDB

5%

Hands-on experience with at least one enterprise platform: BMC Helix/Remedy, ServiceNow, or an HP/Micro Focus ITSM platform or any other ITSM tool. Understanding of configuration items, asset relationships, and their links to incidents and changes.

AI Tools

3%

Practical experience with an enterprise-approved AI assistant. Must validate outputs and avoid exposing confidential data or credentials.

perience: 3–6 years

Shift:



Rotational shifts

Location: Hyderabad/Bangalore

Good to have: BFSI, Capital Markets, or Investment Banking domain experience

Assessment Area

Weight

Key Evaluation Criteria

Change & Release Management

32%

Enterprise sprint release lifecycle, change risk assessment, approvals, dependency management, deployment sequencing, go/no-go readiness, rollback planning, post-deployment validation, and release closure.

Jira, Confluence & Release Notes

20%

Advanced JQL, release dashboards, scope and dependency tracking, Confluence macros, workflow diagrams, runbooks, and clear, accurate sprint release notes.

Production Troubleshooting & Oracle SQL (L2 Support)

15%

Incident investigation, log analysis, business-impact assessment, service restoration, root-cause analysis, and production-safe SQL troubleshooting.

Git, CI/CD & Jenkins

15%

Branching and merge workflows, release tagging, pipeline stages, deployment approvals, environment promotion, and failed-pipeline troubleshooting.

Client Communication

10%

Client-facing incident and release updates, risk escalation, stakeholder coordination, and effective shift handovers.

ITSM & CMDB

5%

Hands-on experience with at least one enterprise platform: BMC Helix/Remedy, ServiceNow, or an HP/Micro Focus ITSM platform or any other ITSM tool. Understanding of configuration items, asset relationships, and their links to incidents and changes.

AI Tools

3%

Practical experience with an enterprise-approved AI assistant. Must validate outputs and avoid exposing confidential data or credentials.

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