Role Overview

We are looking for an HR Shared Services professional with 2–5 years of experience in a global organization or HR Shared Services workplace.

The role will support day-to-day employee lifecycle activities from Hire-to-Retire, providing accurate and timely HR services to employees and HR stakeholders across international locations.

Key Responsibilities

1. Employee Lifecycle Administration

- Manage day-to-day HR Shared Services transactions across the Hire-to-Retire lifecycle. Support activities such as:
- New hire and onboarding administration
- Employee data changes
- HR documentation and letters
- Employee records maintenance
- Offboarding and exit-related activities

- Ensure transactions are processed accurately and within defined SLAs and quality standards.
- Maintain accurate employee information and documentation in the HR system.

1. Background Verification & Pre-Employment Support

- Coordinate and track background verification activities for new hires.
- Review and maintain required documentation and follow up on pending cases.
- Liaise with candidates, HR stakeholders and external BGV providers as required.
- Ensure pre-employment activities are completed within the required timelines.

1. Global & Country-Specific HR Support

- Support HR processes for employees across European and other international locations.
- Apply the relevant country-specific processes and guidelines while handling employee transactions.
- Experience supporting UK and/or South Africa will be highly preferred.
- Work effectively with HR teams and stakeholders across different countries and time zones.

1. Employee Query & Case Management

- Respond to employee and manager queries related to HR processes and employee lifecycle transactions.
- Resolve queries within defined service levels or escalate them to the appropriate HR team when required.
- Maintain appropriate case documentation and ensure timely closure of requests.

1. HR Systems, Data & Reporting

- Process employee transactions and maintain employee data in the HRIS.




- Maintain trackers and prepare routine reports using Microsoft Excel.
- Perform basic data analysis, identify discrepancies and ensure data accuracy.
- Support regular SLA, quality and operational reporting.

1. Process & Service Excellence

- Follow established HR processes, SOPs and controls.
- Identify process gaps, recurring issues and opportunities for improvement.
- Participate in process standardization and continuous improvement initiatives.
- Maintain confidentiality and ensure appropriate handling of employee information.

Required Experience & Qualifications

Experience

- 2–5 years of relevant experience in HR Shared Services /HR Operations
- Experience working in a global / multinational organization is preferred.
- Practical understanding of Hire-to-Retire / employee lifecycle processes.
- Experience supporting international employees or HR teams is preferred.
- Exposure to European HR processes is highly desirable.
- UK and/or South Africa experience will be an added advantage.

Education

- Bachelor's degree in Human Resources / Human Resource Management, or BBA with specialization in Human Resources.

Technical Skills Preferred

- Oracle Fusion/ Successfactors HCM experience preferred
- Good working knowledge of Microsoft Excel.
- Experience with HR case management / ticketing systems is an advantage.
- Ability to work with HR systems and employee master data.

Core Competencies

- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- Customer-service orientation
- Strong ownership and follow-through
- Ability to manage multiple requests within defined timelines
- Problem-solving and analytical skills
- Ability to work independently & effectively with global stakeholders
- Ability to adapt to different country-specific HR processes

Work Requirements

- Work from Office: This is an office-based role and requires regular presence at the designated office location.
- Shift-Based Role: The individual must be comfortable working in shifts based on the operating hours and time zones of the countries supported.

📌 Junior Specialist - HR Shared Services - (Pune)
🏢 Zensar Technologies
📍 Pune