Roles and Responsibilities

- Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions.

- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and qualified manner.

- Escalate complex issues to senior team members or supervisors when necessary.

- Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

- 0-5 years of experience in BPO/Call Centre environment.

- Excellent communication skills with ability to handle international process calls.

- Proficiency in CSE (Customer Service Executive), CSA (Customer Support Agent), Blended Process, Voice Process, Email Support & Chat Support.

- Salary start from 20000 to 40000 depnding on your work experience and communication skills
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📌 job opening For fresher (Mumbai)
🏢 Angel Consultancy Mumbai
📍 Mumbai