Date posted: 22 October 2026

Pay: ₹18,000.00 – ₹22,000.00 per month

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Job Title: IT & Technical Support Executive

Company: Forward Life Pvt. Ltd.

Location: Ameerpet, Hyderabad

Job Type: Full-time | On-site

Salary: ₹18,000 – ₹22,000 per month

Working Hours: 9:30 AM – 6:30 PM

Experience Required: 1–3 years

Qualification: Diploma / Bachelor's Degree in Computer Science, IT, Computer Applications, or a related technical field

Age Limit: 21–30 years

Employment Agreement: Candidate must agree to a 2-year employment agreement

Shift Flexibility: Must be willing to work in rotational shifts, if required

Job Overview

We are looking for a technically skilled and responsible IT & Technical Support Executive to provide day-to-day technical support to employees and assist in maintaining the organization's computers, laptops, network, software, printers, and other IT infrastructure.

The candidate should have a basic technical background and practical troubleshooting skills, with the ability to independently resolve routine IT issues and coordinate with external IT service providers or senior technical personnel for complex problems.

Key Responsibilities

1. Desktop & Laptop Support

- Install, configure, and maintain desktops, laptops, monitors, keyboards, mice, and other computer peripherals.
- Perform basic troubleshooting of hardware and software issues.
- Diagnose and resolve common computer performance, operating system, and connectivity problems.
- Assist employees with routine technical issues related to their systems.
- Perform system formatting, Windows installation, driver installation, and basic system configuration when required.

2. Software & Application Support

- Install and configure required software and applications.
- Troubleshoot basic application and software-related issues.
- Assist with Microsoft Office, Outlook, email, browser, PDF, and other commonly used business applications.
- Ensure required software and applications are properly configured on employee systems.
- Maintain records of installed software and licenses.

3. Network & Internet Support

- Troubleshoot basic LAN, Wi-Fi, internet, and connectivity issues.
- Assist with network cable connections, routers, switches, and basic network setup.
- Check and resolve common connectivity issues before escalating complex problems.
- Coordinate with the internet service provider or external IT vendor when required.
- Maintain basic documentation of network-related equipment and connections.

4. Printer & Peripheral Support

- Install and configure printers, scanners, projectors, webcams, and other office peripherals.
- Troubleshoot basic printer, scanner, and connectivity problems.
- Maintain records of IT peripherals and their allocation.
- Coordinate repairs and servicing of equipment when required.

5. New System & Workstation Setup





- Set up computers and workstations for new employees and existing employees.
- Configure operating systems, required software, email, printers, network connectivity, and other necessary applications.
- Ensure systems are ready for use before the employee starts work.
- Assist with shifting and reconfiguration of workstations when required.

6. IT Asset Management

- Maintain an updated record of computers, laptops, monitors, printers, networking equipment, and other IT assets.
- Track allocation, movement, repair, replacement, and return of IT equipment.
- Maintain IT asset registers and service records.
- Monitor the condition and performance of IT equipment.

7. Basic IT Security & Access Support

- Follow organizational IT security and data protection procedures.
- Assist with basic password, user account, email, and system-access issues within authorized permissions.
- Ensure systems have required security updates and antivirus protection.
- Report suspicious activities, unauthorized access, or security concerns to the appropriate authority.
- Ensure company IT equipment is handled securely and responsibly.

8. Technical Issue Management

- Receive and respond to employees' day-to-day technical support requests.
- Maintain an IT issue/complaint tracker with details of reported issues and actions taken.
- Resolve routine technical problems independently wherever possible.
- Escalate complex hardware, software, network, server, or security issues to the appropriate IT specialist or service provider.
- Follow up until the issue is properly resolved.

9. IT Vendor & Service Provider Coordination

- Coordinate with external IT vendors for hardware repairs, AMC services, networking, internet, software, and other technical requirements.
- Arrange servicing and maintenance of IT equipment.
- Obtain quotations for required IT equipment and services when requested.
- Follow up with vendors regarding pending technical issues and service requests.

10. IT Documentation & Reporting

- Maintain records of IT assets, software licenses, repairs, maintenance, and technical issues.
- Prepare basic daily, weekly, or monthly IT support reports as required.
- Maintain documentation of recurring technical issues and their solutions.
- Report major technical problems, security concerns, and infrastructure requirements to management.

11. Cross-Functional Coordination & Administrative Support

- Provide support to different departments whenever required based on organizational needs.




- Coordinate with various departments to assist in the smooth execution of day-to-day operational activities.
- Assist departments with documentation, data entry, record maintenance, coordination, and other assigned activities when required.
- Support management and Administration in special assignments, organizational activities, and time-sensitive requirements.
- Assist in arranging meetings, training programs, internal events, presentations, and other official activities.
- Coordinate with internal teams, vendors, service providers, and other stakeholders for assigned organizational requirements.
- Provide support to sister concerns whenever required and as directed by management.
- Take up additional responsibilities or special projects assigned by management from time to time.
- Maintain flexibility to support cross-functional activities while ensuring timely completion of primary IT responsibilities.
- Maintain professionalism, confidentiality, accountability, and cooperation while working with different departments.

Required Skills & Competencies
- Basic technical background in IT, Computer Science, Computer Applications, or a related field.
- Good practical knowledge of computers, laptops, Windows operating systems, and common software.
- Ability to troubleshoot basic hardware and software problems.
- Basic knowledge of LAN, Wi-Fi, internet connectivity, routers, switches, and networking.
- Knowledge of printer, scanner, projector, and peripheral setup and troubleshooting.
- Basic knowledge of Microsoft Office and Outlook configuration.
- Ability to install operating systems, drivers, software, and basic system configurations.
- Good problem-solving and troubleshooting skills.
- Good communication and interpersonal skills.
- Ability to explain technical issues to non-technical employees.
- Ability to work independently and handle multiple technical requests.
- Willingness to learn new technologies and systems.
- Ability to coordinate effectively with external IT vendors and service providers.
- Strong documentation and record-maintenance skills.

Preferred Experience
- 1–3 years of experience in IT support, technical support, desktop support, or a similar role.
- Experience in troubleshooting computers, laptops, printers, networking, and office IT equipment.
- Experience in corporate, healthcare, pharmaceutical, clinical research, or other professional organizations will be preferred.
- Candidates with hands-on practical IT troubleshooting experience will be preferred.

Benefits
- Health insurance.
- Provident Fund (PF), as applicable.
- Professional growth opportunities.
- Exposure to Clinical Research Organization operations.

Work Location: In person, Ameerpet, Hyderabad. Employment Type: Full time.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 IT/ Technical Supportive Executive (Ameerpet)
🏢 FORWARD LIFE PVT.LTD
📍 Ameerpet